Kaleab Chernet
Chevy Chase,MD
Summary
A results-driven leader with robust problem-solving and customer service skills, dedicated to delivering the utmost service to customers and fostering a positive work environment for staff. Detail-oriented team player with strong organizational skills, capable of managing multiple projects concurrently with a high level of precision. A creative problem-solver adept at time management and preparatory work. A dynamic professional who has achieved success in formulating and implementing innovative marketing strategies to enhance sales, all while ensuring operational efficiency. Proficient in budget management to curtail costs and optimize profits.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Beverage Manager /Theater Manager
MGM National Harbor
01.2023 - Current
- Assist in designing new beverage menus.
- Oversee 250+ bartenders, cocktail servers, bar apprentices, and bar porters across 4 main bars and 5 service bars, while completing daily business operation tasks.
- Facilitate the placement of beverage orders for all bars according to par level using Stratton Warren and Oracle.
- Assist in implementing new drink policies, and reduce over-pouring for cocktail servers, bar apprentices, and bartenders by over 80% with the help of transiting from Easy Bar to Smart Bars.
- Work closely with celebrities such as Bruno Mars, Mike Epps, Black Pink, Aespa, Kevin Gate, etc.
- Distribute employee pay to various outlets and adjust job codes as per company requirements.
- Curate wine, beer, and alcohol selections tailored to diverse customer tiers (Sapphire, Pearl, Gold, Platinum, NOIR) and local product availability.
- Drive month-over-month business growth through leadership in operations, strategic vision, and long-range planning.
- Manage budget implementation, employee reviews, training, schedules, and union contract negotiations.
- Optimize employee schedules based on customer traffic and staff strengths.
- Played a key role in overseeing operations for over five upscale restaurants outside of the casino, some generating daily revenues exceeding 50k.
- Report issues to higher management with precision.
- Enhance financial accuracy through meticulous assessment and verification of billing invoices and expense reports.
- Direct day-to-day operations within budget parameters.
- Implement a continuous training program to enhance beverage knowledge among service staff.
- Cultivate supplier relationships, securing special volume pricing discounts and enhanced product availability.
- Address and resolve customer complaints related to food, beverage quality, and service.
- Supervise bar and wait staff, overseeing the hiring process.
- Implement disciplinary measures, manage work zones, and supervise opening and closing responsibilities for staff.
- Collaborate with on-site and external event planners to organize and oversee beverage orders and waitstaff for diverse events.
Bar Manager
Right Spot Restaurant And Bar
02.2018 - 01.2023
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Orchestrated social functions, formal engagements, and business meetings, resulting in a significant increase in overall sales.
- Decreased labor costs 90% by analyzing team members' strengths versus customer flow, hiring skilled bartenders, and adjusting schedule appropriately.
- Increased sales 70% annually by creating and implementing marketing plans, menus, specials, and promotions.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Bartender
Tony And Joe's Seafood Place
03.2021 - 12.2021
- Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive, and well-stocked bar area.
- Used extensive knowledge of beer, wine, and spirits to make informed recommendations to customers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Bartender
Nicks Riverside Grill
03.2021 - 12.2021
- Assisted with inventorying beverage stock and bar supplies.
- Helped management plan and serve bar menu exceeding customer expectations.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Mixed unique and interesting cocktails for customers, including bar specials.
Bartender
Canopy By Hilton
01.2019 - 01.2020
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Kept bar presentable and well-stocked to meet customer needs.
- Completed requisitions to maintain required stock par levels.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Obtained cash bank and stocked service bar to prepare for operation.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
Bartender
Oove Lounge
05.2017 - 02.2018
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
Education
Business And Language
Montgomery College
Rockville, MD02.2027
Skills
- Food and Beverage Management
- Guest Relations
- Beginner in Chinese, fluent in Amharic and English
- Disciplinary Measures
- POS Software Proficiency
- Supply Ordering
- Bar Supervision
- Team Recruitment and Training
- Teamwork and Collaboration
Certification
- Certified with TIPS and ServSafe.
Languages
Chinese (Mandarin)
Elementary
Timeline
Beverage Manager /Theater Manager
MGM National Harbor
01.2023 - Current
Bartender
Tony And Joe's Seafood Place
03.2021 - 12.2021
Bartender
Nicks Riverside Grill
03.2021 - 12.2021
Bartender
Canopy By Hilton
01.2019 - 01.2020
Bar Manager
Right Spot Restaurant And Bar
02.2018 - 01.2023
Bartender
Oove Lounge
05.2017 - 02.2018
Business And Language
Montgomery College
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