Summary
Overview
Work History
Skills
Certification
References
Programs
Work Availability
Timeline
BusinessAnalyst
Kaleah Armond

Kaleah Armond

San Clemente,CA

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Events Team Member and Marketing

Russ Brown Motorcycle Attorneys
Los Angeles, CA
10.2022 - Current
  • Coordinated setup and breakdown of event spaces, ensuring timely readiness for guests.
  • Resolved any customer complaints or concerns received during an event in a professional manner.
  • Monitored, maintained or secured inventory to reduce loss.
  • Distributed event swag, and fostered relationships with fellow vendors and venue owners.
  • Represented company at local and out-of-state events.
  • Created an engaging and memorable experience for event attendees, ensuring they associated the company with warmth, enthusiasm, and professionalism.
  • Scouted booth locations, and coordinated event set-ups.
  • Cultivated and maintained business relationships with motorcycle-related businesses, including dealerships, repair shops, and retail stores, across San Diego, Orange County, and Temecula, with monthly in-person visits.
  • I managed my own successful social media page and represented the brand.
  • I interacted with followers on social media platforms and promoted interest in Russ Brown through engagement related to upcoming events and past events.
  • Created, edited, and posted engaging social media content (videos and reels) related to the Russ Brown brand, through supporting and becoming integrated into the local and surrounding motorcycle communities.

File Auditor, Office Manager, Building Manager

Servpro
Rancho Cucamonga, San Diego, San Clemente
09.2012 - 09.2024
  • Maintained open communication with external auditors regarding coordination of audits.
  • Designed internal control policies to improve audit scores.
  • Identified discrepancies in financial documents, investigated causes, and proposed solutions.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Supervised staff members, organized schedules and delegated tasks.
  • Assisted in recruiting, onboarding and training new employees.
  • Used judgment and initiative in handling confidential matters and requests.
  • Coordinated building operations, maintenance and improvements.
  • Designed contracts, collected fees, and booked venues for events.
  • Implemented comprehensive marketing strategies, including social media, email campaigns, and print advertising to maximize event attendance.
  • Worked with professional and trade associations to create memorable and successful events.
  • Collaborated with clients to identify their goals and expectations from the event.
  • Handled accounts payable and receivable, including invoicing and payment processing.
  • Utilized scheduling software to organize and update daily, weekly, and monthly schedules.
  • Set and confirmed customer appointments.

Skills

  • Marketing and promotion
  • Effective time management
  • Brand representation
  • Event planning expertise
  • Exceptional communication
  • Strong organization
  • Leadership qualities
  • Event setup and breakdown
  • Venue management
  • Fundraising events
  • Creativity and innovation
  • Strong teamwork
  • Initiative and proactivity
  • Brand marketing
  • Bookkeeping
  • Staff training
  • Account reconciliation
  • Workflow optimization
  • Relationship building
  • Data entry
  • Meeting planning

Certification

  • Highschool Diploma
  • California driver's license and M1 driver's license
  • IICRC ASD and WRT Certification
  • Xactimate Level 3 Certification

References

  • Servpro Rancho Cucamonga, Matt Wilson, Supervisor, (949) 254-5760, Jerrod McMains, Supervisor, (951) 809-7680, Ron Hebdon, Owner, (619) 981-8485
  • Servpro Sorrento Valley, Alicia Weilhammer, Supervisor, (858) 527-1144
  • Servpro San Clemente/Central Garden Grove, Henry Nguyen, General Manager, (949) 351-8779
  • Russ Brown Motorcycle Attorneys, Vanessa Angles, Manager, (760) 413-6252

Programs

  • Microsoft Office Suite
  • Google docs
  • Google Sheets
  • Google Drive
  • QuickBooks
  • Xactimate and Xactanalysis
  • Canva
  • Adobe Photoshop

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Events Team Member and Marketing

Russ Brown Motorcycle Attorneys
10.2022 - Current

File Auditor, Office Manager, Building Manager

Servpro
09.2012 - 09.2024

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Kaleah Armond