Kaleah Conklin Irons
St. Petersburg,FL
Overview
3
3
years of professional experience
Work History
Student Esthetician
Aveda Institute Tampa Bay
St. Petersburg, FL
06.2024 - Current
- Followed up with clients after their service was completed to ensure satisfaction.
- Kept current on new trends in skincare technology through continuing education classes.
- Stocked shelves with inventory items including lotions, creams, gels.
- Advised customers about homecare regimens for optimal results.
- Ensured that all supplies were properly stored away from public access areas.
- Provided facial and body treatments to clients, such as waxing, exfoliation, massage, and skin care.
- Conducted skin analysis for clients to determine appropriate treatments and products.
- Educated clients on proper skin care techniques and product usage.
- Maintained a clean and sanitary work environment in accordance with state regulations.
- Performed daily cleaning duties of spa equipment and tools.
- Greeted customers upon arrival at the spa or salon.
- Assisted other estheticians with client services when needed.
- Managed appointments by booking, rescheduling, and cancelling as necessary.
- Adhered to safety protocols while performing treatments.
- Maintained accurate records of customer services provided in the salon's computer system.
- Utilized professional communication skills when interacting with customers.
- Complied with all relevant laws and regulations related to esthetician practice.
- Developed treatment plans based on individual needs of each client.
- Recommended additional services or products based on customer's individual needs.
- Prepared facial masks, peels, scrubs according to standard procedures.
- Sold lotions, creams and other skincare products.
- Performed face and scalp massages and assisted with body scrubs.
- Performed compression wraps and sugar scrubs.
General Manager
Shiso crispy
St. Petersburg, FL
08.2023 - 10.2024
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Oversaw product development initiatives from concept through completion stages.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Trained employees on duties, policies and procedures.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Bartender
Grumpy Gringo
St. Petersburg, FL
08.2022 - 11.2023
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleansed glasses with sanitizing solution after each use.
- Resolved customer complaints in a professional manner.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Attended regular training sessions to stay updated on new products or trends.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Server Assistant Manager
Grumpy Gringo
St. Petersburg, FL
08.2022 - 11.2023
- Provided superior customer service by anticipating guests' needs and responding promptly to their inquiries.
- Trained, supervised and evaluated staff on proper service techniques, sanitation standards and menu items.
- Ensured compliance with all food safety regulations and established quality standards.
- Maintained accurate records of daily transactions such as sales, invoices and payments.
- Assisted in the development and implementation of new menu items and promotions.
- Organized special events such as banquets, parties or buffets for customers according to their requirements.
- Monitored inventory levels to ensure sufficient stock was available at all times.
- Resolved customer complaints in a professional manner while maintaining high level of customer satisfaction.
- Planned work schedules for servers based on expected business volume.
- Developed training programs to increase employees' knowledge of products, menus and services offered.
- Coordinated with kitchen staff to ensure timely delivery of orders to customers' tables.
- Analyzed operating costs related to labor, food waste and other expenses.
- Promoted team spirit among restaurant staff by encouraging cooperation between departments.
- Scheduled maintenance activities for equipment and facilities in order to maintain cleanliness standards.
- Regularly inspected dining areas for tidiness, cleanliness and appearance.
- Addressed employee grievances promptly in accordance with company procedures.
- Implemented effective strategies aimed at improving efficiency within the restaurant operations.
- Worked closely with vendors in order to negotiate prices for goods purchased by the restaurant.
- Ordered supplies from approved vendors when necessary while staying within budget limits.
- Maintained current knowledge of industry trends related to hospitality services.
- Trained and acclimated new servers to restaurant's culture and operations.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
Bakery Clerk
Publix
St. Petersburg, FL
02.2022 - 10.2023
- Greeted customers, answered questions, and provided product knowledge.
- Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
- Prepared baked goods such as cakes, pies, cookies, donuts, and other pastries according to recipes.
- Verified that all products were labeled with correct pricing information.
- Operated cash register to process customer orders accurately and efficiently.
- Assisted in developing new recipes for baked goods based on customer feedback.
- Weighed out ingredients for recipes and prepared doughs using mixers and other kitchen equipment.
- Baked breads, rolls, muffins, cakes, cupcakes, cookies and other pastries following established recipes.
- Performed routine maintenance tasks such as cleaning ovens or changing oil in fryers.
- Checked expiration dates on all food items to ensure freshness of products being sold.
- Adhered to safety standards when handling hot ovens or sharp knives used in the preparation of baked goods.
- Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.
- Decorated cakes according to customer requests while maintaining quality control standards.
- Rotated stock in accordance with first-in-first-out policy to minimize waste from expired product.
- Assisted with special orders for large events such as weddings or birthdays by preparing custom decorations or flavors.
- Provided excellent customer service by promptly addressing complaints or concerns about product quality or availability.
- Worked closely with bakers and cake decorators to ensure timely completion of orders placed by customers.
- Maintained accurate records of inventory levels throughout the day including tracking sales numbers for each item sold.
- Ensured compliance with health department regulations regarding sanitation practices within the bakery area.
Crew Member
McDonald's
St. Petersburg, FL
02.2022 - 11.2022
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Adhered to health department regulations regarding food handling procedures.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Resolved customer complaints in a professional manner.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Processed takeout orders quickly to ensure timely delivery of meals.
Smoothie Maker
Planet Smoothie
St. Petersburg, FL
01.2022 - 06.2022
- Verified accuracy of all transactions at the end of each shift.
- Maintained cleanliness of work area during and after shifts, disposing of trash appropriately.
- Performed routine maintenance on equipment such as blenders and juicers to ensure proper functioning.
- Provided excellent customer service by greeting customers in a friendly manner and responding promptly to inquiries or requests.
- Ensured compliance with health department regulations regarding food safety standards.
- Adhered to all recipes, portion sizes, cooking methods and presentation specifications as set forth by the restaurant.
- Weighed out ingredients accurately according to recipe requirements.
- Organized kitchen space efficiently for maximum productivity.
- Followed company policies and procedures while performing duties.
- Took initiative in resolving customer complaints in a professional manner.
- Trained new employees on proper techniques for preparing smoothies.
- Assisted other team members when needed in order to ensure efficient operations.
- Communicated effectively with coworkers regarding daily tasks and upcoming events.
- Prepared smoothies according to customer orders, using fresh fruits and vegetables.
- Cleaned and sanitized blenders between uses, ensuring food safety standards were met.
- Assisted customers with menu selections, providing nutritional information as requested.
- Stocked shelves with ingredients for smoothie preparation.
- Monitored inventory levels of ingredients and placed orders for replenishment when necessary.
- Cleaned blenders, mopped and swept floors and stocked coolers.
- Provided quick and courteous service to customers, fulfilling smoothie orders to individual specifications.
Education
Post-Graduate Certificate - Esthetician
Aveda Institute
Pinellas Park, FL12-2024
High School Diploma -
North East High School
St. Petersburg, FL05-2023
Skills
- Anatomy and physiology understanding
- Product knowledge mastery
- Multitasking proficiency
- Social Media Promotion
- Appointment Scheduling
- Makeup Application
- Sales and Upselling
- Eyelash extension application
- Social Media Marketing
- Networking and relationship building
- Hair removal techniques
- Chemical peel application
- LED light therapy
- Facial Hair Removal
- Tool, Equipment, and Surface Sanitizing
- Creativity and Originality
- Workspace Organization
- Relationship Building
- Adaptable to Changing Client Needs
- Decision-Making
- Eyebrow Shaping
- Beauty Treatment Recommendation
- Licensed Manicurist in [State]
- Goal Setting
- Body hair removal
- Scalp treatments
- Social skills
- Lash and eyebrow maintenance
Timeline
Student Esthetician
Aveda Institute Tampa Bay
06.2024 - Current
General Manager
Shiso crispy
08.2023 - 10.2024
Bartender
Grumpy Gringo
08.2022 - 11.2023
Server Assistant Manager
Grumpy Gringo
08.2022 - 11.2023
Bakery Clerk
Publix
02.2022 - 10.2023
Crew Member
McDonald's
02.2022 - 11.2022
Smoothie Maker
Planet Smoothie
01.2022 - 06.2022
Post-Graduate Certificate - Esthetician
Aveda Institute
High School Diploma -
North East High School