Kaleah Harmon
Houston
Summary
Highly motivated employee with the desire to take on new challenges with a strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Very well-developed work performance and communicates exceptionally with others, an employee that demonstrates and excels in making the customer satisfied with outstanding customer service and resolving customer issues. Committed job seeker with a history of meeting company needs with upgraded and consistent practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Postpartum Doula
Motherhood Center
06.2024 - Current
- Built a strong referral network within the community by establishing positive relationships with local healthcare providers, childbirth educators, lactation consultants, and other professionals in the maternal health field.
- Connected families with community resources such as lactation consultants or pediatricians when additional support was needed beyond my scope of practice as a doula.
- Promoted self-care practices for mothers during postpartum recovery by providing resources on mental health, nutrition, exercise routines, and relaxation techniques.
- Enhanced client comfort during labor by utilizing various pain management techniques such as massage, breathing exercises, and position changes.
- Provided continuous emotional support throughout each stage of labor, helping clients maintain a positive mindset during challenging moments.
- Developed trusting relationships with clients by actively listening to their concerns and addressing their needs during prenatal visits.
- Advocated for client preferences during labor when necessary while respecting medical professional recommendations and prioritizing the health of both mother and baby.
- Performed routine postpartum care, such as suturing and wound care.
- Developed and maintained patient records and documentation.
- Assisted with postpartum care and provided guidance on postpartum recovery.
- Improved client satisfaction by providing personalized emotional, physical, and educational support throughout the pregnancy and birthing process.
- Educated new parents on proper newborn care techniques including breastfeeding, diapering, bathing, soothing methods, and safety precautions.
- Facilitated group workshops for expecting parents covering topics such as childbirth education, coping strategies for labor pain, breastfeeding basics, and newborn care essentials.
- Encouraged open communication between family members during pregnancy and postpartum periods to foster healthy relationships among all involved individuals.
Claims Specialist
GEICO
03.2023 - 05.2024
- Determines covered insurance losses by studying provisions of a policy or certificate
- Establishes proof of loss by studying documentation and assembling additional information from outside sources
- Documents specific claims by completing and recording forms, reports, logs, and records
- Analyzes insurance claims to prevent fraud
- Prepares reports by collecting, analyzing, and summarizing information
- Resolves claims by approving or denying documentation, calculating benefits due, and determining compensation settlement
- Ensures legal compliance by following company policies, procedures, and guidelines, as well as state and federal insurance regulations
- Maintains quality customer service by following customer services practices and responding to customer inquiries
- Provides legal support by assembling documentation for settlement action
- Protects operations by keeping claims information confidential
- Maintains a good relationship with insurance departments.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
Associate Banker
JPMorgan Chase
11.2021 - 10.2022
- Engage clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings
- Help clients with everyday transactions such as reordering a debit card, setting up a direct deposit or helping update their address while maintaining established control standards
- Ensure financial transactions are completed accurately and efficiently while complying with all policies, procedures and regulatory and banking requirements
- Educate clients on the usage of technology self-service options such as leveraging the Chase
- Mobile App, Chase.com, and ATMs to complete their banking needs, whenever, wherever and however they want
- Assist clients and the branch team by helping with new account openings when needed
- Engage and partner with team members and other lines of business to offer the most appropriate products and tools to help clients meet their financial goals.
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
Member Engagement Specialist
Neighbors Credit Union
08.2020 - 07.2021
- Manage member relationships by providing problem resolution regarding accounts, loans, services, and delivery channels
- Extend the Neighbors Credit Union brand in the marketplace by maximizing every contact opportunity presented by the member
- Handle all interactions in a helpful and thoughtful way, reflecting positivity on NCU
- Project enthusiasm, courteousness, and confidence while conducting member transactions
- Quickly identify the members’ needs and match it to a product or service that is in their best interest
- Handle incoming video conferences via ITM
- Uses technology to review and accept checks, identification documents and other documents needed to make appropriate decisions and complete transactions and member requests
- Display empathy and offer solutions that are in the best interest of members and NCU
- Use multiple information systems to analyze every interaction and deliver accurate detailed results
- Handle all inbound phone calls related to members’ accounts or general questions about NCU products and services.
- Served as a knowledgeable resource for members seeking information about benefits, services, or opportunities within the organization.
- Enhanced member satisfaction by addressing concerns promptly and providing personalized solutions.
Teller I
Neighbors Credit Union
09.2019 - 08.2020
- Processing member transactions ( withdrawals, deposits, and transfers)
- Refer credit union products
- Provide great service to members in a timely manner
- Assisting members in the drive up window
- Processing negotiables ( money orders, cashiers checks, gift cards, etc.)
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Sales Associate
Fischer's School Uniforms
09.2017 - 09.2019
- Operate cash register/ credit card machine
- Checking in shipments, stocking, and greeting customers
- Helping customers and educating them on store products
- Listening to, identifying, anticipating, and responding to customer needs
- Participate in taking store inventory counts according to guidelines and monitoring inventory for accuracy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate of Arts -
Lone Star College
Houston, TX05-2025
High school diploma -
Hazelwood East High School
St. Louis, MO05.2017
Skills
- Skilled Collaborator
- High Achiever
- Email Support
- Cash Handling
- Customer Service
- Rapid and Adaptive
- Effective Cross Functional Communicator
- Solutions Oriented Professional
- Budget Management
- Product Knowledge
- Bill Pay and Mobile Banking
- Credit and Debit Card Inquiries
- Customer Support
- Budgeting
- Phone Communication
- Phone Support
- Resolving Claims Coverage
- Loan Payments
- Customer Satisfaction
- Resolving Auto Claims Liability
- Finance Core Competencies
- Banking
- Claims Handling
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Microsoft Outlook
Education and Training
All Lines Adjuster License
Postpartum Doula Certification
Timeline
Postpartum Doula
Motherhood Center
06.2024 - Current
Claims Specialist
GEICO
03.2023 - 05.2024
Associate Banker
JPMorgan Chase
11.2021 - 10.2022
Member Engagement Specialist
Neighbors Credit Union
08.2020 - 07.2021
Teller I
Neighbors Credit Union
09.2019 - 08.2020
Sales Associate
Fischer's School Uniforms
09.2017 - 09.2019
High school diploma -
Hazelwood East High School
Associate of Arts -
Lone Star College
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