Kaleah Nelson
Hinesville,GA
Summary
Encouraging and analytical problem-solver with a unique set of talents to excel in team building, leadership, and motivation. Exceptional customer relations aptitude and strong relationship-building skills to foster positive connections with clients. Proficient in independent decision-making skills and sound judgment, consistently contributing to company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost overall performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Armed Forces Benefits Network
08.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Educated over 100 clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Communicated changes in regulations regarding taxes affecting client investments.
- Cultivated empathetic relationships with clients, gaining a reputation for surpassing service standards.
- Performed analysis on inventory, accounts receivable and accounts payable balance sheet accounts.
Frame Technician
Bee's Creations
08.2023 - 07.2024
- Prioritized assembly order based on the schedule
- Read and deciphered schematics, blueprints, and assembly instructions
- Inspected and reported supply quality specifications and requirements prior to use
- Completed weekly review of equipment QC and maintenance records
- Documented, investigated, and performed root-cause analysis for deviations and customer complaints
- Assisted in ensuring compliance with internal and external regulations and protocol
Tax Specialist
H&R Block
01.2023 - 06.2023
- Reviews foreign tax returns for accuracy and completeness
- Proofreads, edits and formats a variety of documents
- Process over 200 tax returns in hard copy and via E-file
- Enters and maintains client service professionals' assignment schedules
- Tracks due dates and communicates status to appropriate person in charge
- Assists with expense reports in 2 office locations
- Provides backup reception rotation coverage and IT assistance as necessary
- Met all responsibilities of an accounts receivable clerk, including creating a detailed sales report, maintaining accurate cash receipts, collecting and depositing payments, and billing customers
Assistant Store Manager
Citi Trends
10.2022 - 01.2023
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
- Achieved recognition for contribution to store success by optimizing sales
Sales Associate
Dollar Tree
03.2022 - 10.2022
- Configured desktop computers, peripherals and accounts and assigned suitable security levels
- Kept detailed records of daily progress to identify and correct areas needing improvement
- Managed customer relations through communication and helpful interactions
- Enhanced product presentation and promotional material displays, working alongside retail representatives
- Recorded information, shortages and discrepancies to keep records current and accurate
- Realigned production schedules to factor in changing conditions such as materials shortages and evolving designs
- Trained new team members in cash register operation, stock procedures and customer services
Sales Associate
Bath and Body Works
10.2021 - 02.2022
- Enhanced product presentation and promotional material displays, working alongside retail representatives
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
- Met merchandise processing standards and maintained organized and accessible work area
- Provided positive first impressions to welcome existing, new and potential customers
Human Resource Assistant/Receptionist
City of Hinesville
08.2021 - 12.2021
- Screened applicant resumes and coordinated both phone and in-person interviews
- Tracked various statistics and kept detailed records to support human resources department
- Prepared monthly, weekly and daily logs using Microsoft Office Suite
- Maintain paper and electronic files for over 350 employees
- Set up orientations and initial training for new employees
- Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations
- Developed and maintained training materials and benefits packets for new hires
Back of House Team Member
McAlister's Deli
02.2021 - 08.2021
- Maintained composure and work quality while under stress
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving
- Assisted with training new BOH staff members on established processes and goals.
Crew Member
McDonald's
03.2020 - 12.2020
- Performed daily inspections, basic maintenance, and minor repairs to keep gear and equipment in good working order
- Guide customers through all menus, demonstrating advanced knowledge of specifics
- Embrace adaptability through daily and seasonal traffic fluctuations
- Maintain inventory and reorder supplies as needed
- Train new servers on expectations and procedures
- Consistently earn positive feedback ratings by establishing rapport with patrons and providing unparalleled service
Skills
- Customer service
- Documentation review
- Financial Advisory
- Accounting
- Microsoft excel
- Interpersonal skills
- Inventory control
- Tax Preparation
- Business administration
Certification
Certified Life Insurance Agent
Timeline
Assistant Manager
Armed Forces Benefits Network
08.2024 - Current
Frame Technician
Bee's Creations
08.2023 - 07.2024
Tax Specialist
H&R Block
01.2023 - 06.2023
Assistant Store Manager
Citi Trends
10.2022 - 01.2023
Sales Associate
Dollar Tree
03.2022 - 10.2022
Sales Associate
Bath and Body Works
10.2021 - 02.2022
Human Resource Assistant/Receptionist
City of Hinesville
08.2021 - 12.2021
Back of House Team Member
McAlister's Deli
02.2021 - 08.2021
Crew Member
McDonald's
03.2020 - 12.2020
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