Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Hi, I’m

Kaleah Wilson

Lexington,KY
Kaleah Wilson

Summary

Recent MBA graduate with a Bachelor's degree in Psychology, ready to advance professional knowledge. Well-organized, reliable, and proficient within the field of technology. Articulate communicator and hardworking team player with excellent planning and problem-solving abilities.

Overview

10

Certifications

4

Certifications

5
years of post-secondary education

Work History

APPLE
LEXINGTON, KY

SMB SALES SPECIALIST
01.2020 - Current

Job overview

  • Maintaining a calm, professional demeanor when faced with high demand, high volume workloads
  • Educating customers about the features and benefits of products or services offered by the company
  • Using excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

APPLE
LEXINGTON, KY

CHANGE MANAGEMENT LEAD
03.2023 - 10.2023

Job overview

  • Monitored and evaluated the effectiveness of change management activities, collecting data and feedback to inform continuous improvement efforts.
  • Coordinated with stakeholders to ensure alignment with business objectives.

APPLE
LEXINGTON, KY

TRAINING FACILITATOR
01.2022 - 01.2023

Job overview

  • Presented training materials for various job descriptions
  • Implemented innovative strategies to enhance learning experiences for participants.

APPLE
LEXINGTON, KY

T1 MAC+ ADVISOR
01.2018 - 01.2020

Job overview

  • Upheld high standards of customer service by responding to inquiries, needs, and problems
  • Provided training to end-users on how to use various Mac applications effectively

KROGER
LEXINGTON, KY

CASHIER
01.2014 - 01.2017

Job overview

  • Maintained high productivity by efficiently processing cash, credit, debit, and voucher program payments for customers

Education

UNIVERSITY OF KENTUCKY
Lexington, KY

Bachelor of Arts from Psychology
05.2016 - 05.2020

University Overview

  • [2018] - Dean's List
  • William C. Parker Recipient

WESTERN GOVERNORS UNIVERSITY
Salt Lake City, UT

MBA
09.2022 - 06.2023

University Overview

Skills

  • Exceptional telephone etiquette
  • Apple Certified Support Professional
  • Patient and diligent
  • Effective communication
  • Superior organization skills
  • Training Needs Analysis
  • Business Administration
  • Sales Analytics
  • Goal-Oriented

Certification

  • Time Management for Personal & Professional Productivity
  • Communication and Interpersonal Skills at Work
  • Designing for a Diverse and Inclusive Future
  • Digital Marketing

Accomplishments

Accomplishments
  • Apple Core Recipient (2022)
  • Apple "The Giver" Nominee (2021)
  • Apple Care Excellence Award (2019)

Timeline

CHANGE MANAGEMENT LEAD
APPLE
03.2023 - 10.2023
WESTERN GOVERNORS UNIVERSITY
MBA
09.2022 - 06.2023
TRAINING FACILITATOR
APPLE
01.2022 - 01.2023
SMB SALES SPECIALIST
APPLE
01.2020 - Current
T1 MAC+ ADVISOR
APPLE
01.2018 - 01.2020
UNIVERSITY OF KENTUCKY
Bachelor of Arts from Psychology
05.2016 - 05.2020
CASHIER
KROGER
01.2014 - 01.2017
Kaleah Wilson