Kaleb Allen
Dayton,OH
Summary
Proven leader with extensive experience in retail management, notably at Burlington, where I spearheaded teams to achieve top district markdown results. Skilled in customer service management and POS systems, my approach combines effective time management with strong relationship-building capabilities, driving operational excellence and enhancing team productivity.
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Lids Hat World
10.2024 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
Sales Floor Supervisor
Burlington
05.2024 - 10.2024
- Supervised and monitored the daily operations of a sales floor, ensuring employees adhered to company policies and procedures.
- Identified areas of process improvements in order to maximize efficiency and productivity on the sales floor.
- Managed markdown team achieving the best results on mark downs in the district and the best productivity in the company
- Delegated tasks to maintain efficient workflow.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Completed manager on duty functions and daily tasks.
- Completed Interviews, Hiring and onboarding for all new associates.
Closing Lead
Burlington
03.2023 - 05.2024
- Directed and coordinated closing team activities to ensure timely completion of tasks.
- Developed and implemented efficient strategies for managing the closing process.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Did all closing manger on duty task
Customer Service Lead
Burlington
04.2021 - 03.2023
- Coordinated and supervised customer service team in order to ensure quality service delivery.
- Provided training and guidance to customer service representatives on policies, procedures, and best practices.
- Monitored customer interactions with the team to identify areas of improvement or opportunities for growth.
- Assisted in resolving escalated customer complaints or issues in a timely manner.
- Managed daily operations of the team including scheduling shifts, assigning tasks.
Education
In Process - Human Resources Management
Wright State University
Dayton, OHHigh School Diploma -
Kettering Fairmont Highschool
Kettering, OH05-2024
Certification - Medical Assisting
Sinclair Community College
Dayton, OH05-2024
Skills
- Time Management
- Team Building and Leadership
- Store Opening and Closing
- Customer Service Management
- Staff Supervision
- Store operations
- Team Management
- POS systems operations
- Employee Scheduling
- Hiring and Training
- Relationship building and management
Timeline
Assistant Store Manager
Lids Hat World
10.2024 - Current
Sales Floor Supervisor
Burlington
05.2024 - 10.2024
Closing Lead
Burlington
03.2023 - 05.2024
Customer Service Lead
Burlington
04.2021 - 03.2023
In Process - Human Resources Management
Wright State University
High School Diploma -
Kettering Fairmont Highschool
Certification - Medical Assisting
Sinclair Community College
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