Kaleb Beck

Had to take care of different Neighborhoods as well as make sure that all of our clients received what they were looking for in allotted time. As well as:

• Resolved customer complaints diplomatically, maintaining strong relationships while rectifying any issues or concerns
• Expanded clientele through positive word-of-mouth referrals from satisfied customers
• Contributed to the company's growth by upselling additional services that complemented existing offerings

• Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
• Coordinated schedules for staff members, optimizing coverage during peak hours without compromising safety or efficiency.
• Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
• Reduced the number of rule violations with clear signage and consistent enforcement of policies.