Summary
Overview
Work History
Education
Skills
Timeline
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Kaleb Boutwell

Nashville,TN

Summary

Hardworking employee with customer service, multitasking and time management abilities.

Devoted to giving every customer a positive and memorable experience.

Highly-motivated individual with the desire to take on new challenges.

Strong work ethic, adaptability and exceptional interpersonal skills.

Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

FOH Manager

Parlor Doughnuts
Nashville, TN
11.2023 - Current
  • Maintain accurate records of daily transactions, including cash, credit card and check payments.
  • Conduct regular inventory checks and placed orders for additional supplies as needed.
  • Resolve customer complaints in a professional manner while maintaining brand integrity.
  • Assign tasks to FOH staff members according to their abilities and experience levels.
  • Implement strategies designed to increase sales revenue through upselling techniques or menu changes.
  • Encourage team collaboration among front-of-house employees in order to create an enjoyable work environment.

Server Shift Leader

Henley
Nashville, TN
10.2023 - Current
  • Ensured customer satisfaction and professionally handled customer complaints.
  • Monitored inventory levels and ordered supplies as needed.
  • Performed opening and closing duties such as counting money, cleaning equipment, stocking shelves..
  • Created positive guest experience by listening to guest needs and recommending options to meet requests.
  • Conducted weekly meetings with servers to discuss issues related to customer service delivery or operational efficiency.
  • Provided leadership to servers and other restaurant staff members by setting an example of excellent service.

Bar Server

Ethos Vegan Kitchen Inc.
Winter Park, FL
03.2021 - 09.2023
  • Went above and beyond to help customers and meet needs, delivering exceptional customer service.
  • Checked with guests to get feedback on food served, resolved issues, bring additional items and refill beverages.
  • Served drinks and prepared specialty beverages.
  • Set up tables in between patrons to reduce wait times.
  • Handled inventory of beverage supplies, rotating products based on shipments, ordering more supplies and keeping detailed records.
  • Trained new employees to perform duties.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Checked with guests to get feedback on food served, resolved issues, bring additional items and refill beverages.
  • Informed customers of daily specials and signature menu items.
  • Stocked service areas with supplies during slow periods.

Back of House Team Member

Chic-Fil-A
Meridian, MS
08.2016 - 04.2020
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Operated manual or electric appliances to clean, peel, slice and trim foods.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Put together multiple, concurrent orders during dinner and lunch hours.
  • Offered support to other stations in high-volume shifts.
  • Collaborated with team to deliver timely service of items.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Assisted in preparation of menu items ranging from burgers to sandwiches.
  • Engaged customers in conversation to understand needs and suggested related products or services for upselling.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Education

Associate of Arts -

Meridian Community College
Meridian, MS
03.2020

High School Diploma -

Russell Christian Academy
Meridian, MS
03.2018

Skills

  • Service Oriented
  • Organization
  • Verbal and Written Communication
  • Team Leadership
  • POS Systems
  • Teamwork and Collaboration
  • Outstanding Customer Service
  • Cool Under Pressure
  • Multitasking and Prioritization
  • Hospitality and Professionalism
  • Anticipating Guest Needs

Timeline

FOH Manager

Parlor Doughnuts
11.2023 - Current

Server Shift Leader

Henley
10.2023 - Current

Bar Server

Ethos Vegan Kitchen Inc.
03.2021 - 09.2023

Back of House Team Member

Chic-Fil-A
08.2016 - 04.2020

Associate of Arts -

Meridian Community College

High School Diploma -

Russell Christian Academy
Kaleb Boutwell