Kaleb Boutwell
Nashville,TN
Summary
Hardworking employee with customer service, multitasking and time management abilities.
Devoted to giving every customer a positive and memorable experience.
Highly-motivated individual with the desire to take on new challenges.
Strong work ethic, adaptability and exceptional interpersonal skills.
Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
FOH Manager
Parlor Doughnuts
Nashville, TN
11.2023 - Current
- Maintain accurate records of daily transactions, including cash, credit card and check payments.
- Conduct regular inventory checks and placed orders for additional supplies as needed.
- Resolve customer complaints in a professional manner while maintaining brand integrity.
- Assign tasks to FOH staff members according to their abilities and experience levels.
- Implement strategies designed to increase sales revenue through upselling techniques or menu changes.
- Encourage team collaboration among front-of-house employees in order to create an enjoyable work environment.
Server Shift Leader
Henley
Nashville, TN
10.2023 - Current
- Ensured customer satisfaction and professionally handled customer complaints.
- Monitored inventory levels and ordered supplies as needed.
- Performed opening and closing duties such as counting money, cleaning equipment, stocking shelves..
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Conducted weekly meetings with servers to discuss issues related to customer service delivery or operational efficiency.
- Provided leadership to servers and other restaurant staff members by setting an example of excellent service.
Bar Server
Ethos Vegan Kitchen Inc.
Winter Park, FL
03.2021 - 09.2023
- Went above and beyond to help customers and meet needs, delivering exceptional customer service.
- Checked with guests to get feedback on food served, resolved issues, bring additional items and refill beverages.
- Served drinks and prepared specialty beverages.
- Set up tables in between patrons to reduce wait times.
- Handled inventory of beverage supplies, rotating products based on shipments, ordering more supplies and keeping detailed records.
- Trained new employees to perform duties.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Checked with guests to get feedback on food served, resolved issues, bring additional items and refill beverages.
- Informed customers of daily specials and signature menu items.
- Stocked service areas with supplies during slow periods.
Back of House Team Member
Chic-Fil-A
Meridian, MS
08.2016 - 04.2020
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Operated manual or electric appliances to clean, peel, slice and trim foods.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Completed opening, closing and shift change tasks by following company guidelines.
- Put together multiple, concurrent orders during dinner and lunch hours.
- Offered support to other stations in high-volume shifts.
- Collaborated with team to deliver timely service of items.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Assisted in preparation of menu items ranging from burgers to sandwiches.
- Engaged customers in conversation to understand needs and suggested related products or services for upselling.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Associate of Arts -
Meridian Community College
Meridian, MS03.2020
High School Diploma -
Russell Christian Academy
Meridian, MS03.2018
Skills
- Service Oriented
- Organization
- Verbal and Written Communication
- Team Leadership
- POS Systems
- Teamwork and Collaboration
- Outstanding Customer Service
- Cool Under Pressure
- Multitasking and Prioritization
- Hospitality and Professionalism
- Anticipating Guest Needs
Timeline
FOH Manager
Parlor Doughnuts
11.2023 - Current
Server Shift Leader
Henley
10.2023 - Current
Bar Server
Ethos Vegan Kitchen Inc.
03.2021 - 09.2023
Back of House Team Member
Chic-Fil-A
08.2016 - 04.2020
Associate of Arts -
Meridian Community College
High School Diploma -
Russell Christian Academy
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