Kaleb Boyce
Jackson
Summary
With a proven track record at Superior Pool & Spa, I excel in project management and customer service, significantly boosting client referrals by delivering top-notch repair and maintenance solutions. My leadership in team coordination, my ability to drive operational excellence, business development, ensuring customer satisfaction and operational efficiency allow me to be an outstanding employee and worker.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pool Builder
Superior Pool & Spa
04.2018 - Current
- Dug trenches, backfilled holes and compacted earth to prepare for new construction.
- Followed instructions and safety protocols while operating machinery and equipment.
- Mixed and poured concrete for variety of projects.
- Inspected tools and equipment to maintain safety and efficiency.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Used variety of hand and power tools to complete tasks.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Cleaned and maintained tools, equipment and worksites.
- Interviewed, hired, and trained new workers.
- Assumed responsibility for personnel deployed to work site.
- Resolved issues between employees and customers using company policies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Provided expert customer service and technical support to clients.
- Developed and implemented strategies to deliver quality customer service.
- Answered customers' questions and providing exceptional customer service.
- Displayed very good communication and customer service skills.
- Educated employees on register use, merchandising, and customer service.
Assistant Handyman
Alliance Service Brands
11.2021 - 03.2024
- Completed repair projects on time and under budget, resulting in significant increase in new client referrals.
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Removed and repaired carpet and wood flooring.
- Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains, and maintaining gutters.
- Re-caulked and sealed windows doors and siding to prevent drafts and air leaks and minimize energy costs.
- Built and repaired decks, fences and sheds to improve overall appearance of homes.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Positively engaged with customers and maintained professional appearance as company representative.
- Reported issues to property manager so effective resolutions could be put into place.
Education
Associate of Applied Science - Business Administration
Jackson College
Jackson, MI05-2025
High School Diploma -
Lumen Christi Catholic High School
Jackson, MI05-2020
Skills
- Project management
- Electrical wiring
- Pool maintenance
- Customer service
- Repair work
- Business development
- Work prioritization
- Verbal and written communication
- Team leadership
- Microsoft Word, Excel, Powerpoint, Outlook, Teams
Certification
- Licensed Real Estate Agent
- First Aid/CPR Certified
Timeline
Assistant Handyman
Alliance Service Brands
11.2021 - 03.2024
Pool Builder
Superior Pool & Spa
04.2018 - Current
Associate of Applied Science - Business Administration
Jackson College
High School Diploma -
Lumen Christi Catholic High School
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