Kaleb Britton
Las Vegas,NV
Summary
Highly motivated Customer Service Manager with over 4 years of experience leading dynamic teams and driving exceptional customer experiences. Proficient in implementing strategic initiatives to optimize customer service operations, improve efficiency, and boost customer satisfaction. Proven ability to foster a collaborative and motivated work environment, resulting in consistently exceeding performance targets. Adept at analyzing data, identifying opportunities for improvement, and implementing effective solutions. Strong communicator with excellent interpersonal skills, dedicated to delivering the highest level of service excellence while ensuring customer needs are met and exceeded.
Overview
9
9
years of professional experience
Work History
Assistant General Manager
Circus Trix LLC
Mishawaka
08.2020 - 01.2024
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured that customer service standards were met or exceeded at all times.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Prepared weekly schedules for staff members based on their availability.
- Monitored inventory levels and placed orders for new stock as needed.
- Oversaw payroll preparation and administration for staff.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Created promotional campaigns to increase store traffic and generate revenue.
Delivery Driver
Amazon/Three Lucky Pennies LLC
South Bend, IN
04.2019 - 07.2020
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
Assistant Manager
Sky Zone Franchise Group
Mishawaka, IN
04.2016 - 11.2018
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
- Delegated daily tasks to team members to optimize group productivity.
Produce Clerk/Cashier
Martins Supermarkets
South Bend, IN
04.2015 - 10.2016
- Rotated produce items to ensure freshness.
- Organized displays of fresh fruits and vegetables in the store.
- Stocked, rotated and faced products with attention to product quality and expiration dates.
- Followed established food safety guidelines when handling perishables such as fruits and vegetables.
- Checked for quality, ripeness, and overall condition of products before stocking shelves.
- Received and stocked incoming produce shipments.
- Provided excellent customer service by greeting each customer promptly.
- Cleaned work areas throughout shift to maintain sanitation standards.
- Greeted customers and offered to help locate produce items.
Education
A.S.E - Automotive Technology
Elkhart Area Career Center
Elkhart, IN05-2016
Business Administration -
Indiana University East
Technical Core 40 -
Penn High School
Skills
- Team Leadership Strength
- Workflow Coordination
- Employee Scheduling
- Operations Management
- Employee Relations
- Vendor Relationship Management
- Customer Retention
- Inventory Control
- Budget Control
- Process Improvement
References
References available upon request.
Timeline
Assistant General Manager
Circus Trix LLC
08.2020 - 01.2024
Delivery Driver
Amazon/Three Lucky Pennies LLC
04.2019 - 07.2020
Assistant Manager
Sky Zone Franchise Group
04.2016 - 11.2018
Produce Clerk/Cashier
Martins Supermarkets
04.2015 - 10.2016
A.S.E - Automotive Technology
Elkhart Area Career Center
Business Administration -
Indiana University East
Technical Core 40 -
Penn High School
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