Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaleb Caffey

Pueblo West,CO

Summary

Polite and professional employee successful in applying strong communication and problem resolution skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Inbound Call Center Agent

Global Call Center Solutions
02.2021 - Current
  • Handled high volume of inbound calls per shift to offer technical assistances to other company representative
  • Achieved high satisfaction rating through proactive one-call resolutions of representative issues.
  • Adhered to company policies to consistently achieve quality standards.
  • Responded to representative calls and emails to answer questions about technical and system issues
  • Educated company representatives on company systems, form completion, and access to services.

Maintenance Assistant

Vossloh Track Material
04.2020 - 11.2020
  • Maintained safety conditions and standards in facility.
  • Conducted basic repairs to plumbing systems such as leaky faucets and clogged drains.
  • Replaced worn or damaged parts to restore equipment functionality.
  • Utilized variety of power and hand tools to perform maintenance and repairs in accordance with safety requirements.
  • Used and operated various types of tools such as power saws, sanders, grinders, forklifts, and basic hand tools.

Education

GED -

Pueblo Community College
Pueblo, CO
04.2022

Skills

  • Conflict Resolution
  • Technical Proficiency
  • Performance Monitoring
  • Attention to Detail
  • Positive Attitude
  • Computer Literacy
  • Adaptability and Flexibility
  • Data Entry

Timeline

Inbound Call Center Agent

Global Call Center Solutions
02.2021 - Current

Maintenance Assistant

Vossloh Track Material
04.2020 - 11.2020

GED -

Pueblo Community College

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Kaleb Caffey