Kaleb Caffey
Pueblo West,CO
Summary
Polite and professional employee successful in applying strong communication and problem resolution skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Inbound Call Center Agent
Global Call Center Solutions
02.2021 - Current
- Handled high volume of inbound calls per shift to offer technical assistances to other company representative
- Achieved high satisfaction rating through proactive one-call resolutions of representative issues.
- Adhered to company policies to consistently achieve quality standards.
- Responded to representative calls and emails to answer questions about technical and system issues
- Educated company representatives on company systems, form completion, and access to services.
Maintenance Assistant
Vossloh Track Material
04.2020 - 11.2020
- Maintained safety conditions and standards in facility.
- Conducted basic repairs to plumbing systems such as leaky faucets and clogged drains.
- Replaced worn or damaged parts to restore equipment functionality.
- Utilized variety of power and hand tools to perform maintenance and repairs in accordance with safety requirements.
- Used and operated various types of tools such as power saws, sanders, grinders, forklifts, and basic hand tools.
Education
GED -
Pueblo Community College
Pueblo, CO04.2022
Skills
- Conflict Resolution
- Technical Proficiency
- Performance Monitoring
- Attention to Detail
- Positive Attitude
- Computer Literacy
- Adaptability and Flexibility
- Data Entry
Timeline
Inbound Call Center Agent
Global Call Center Solutions
02.2021 - Current
Maintenance Assistant
Vossloh Track Material
04.2020 - 11.2020
GED -
Pueblo Community College
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