Kaleb Chatman
Vancleave,MS
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
Five Below
05.2023 - 08.2023
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Customer Service
Five Below
05.2022 - 08.2022
- Improved productivity of customer service team by leading training initiatives and revamping schedules.
- Trained new cashiers on procedures, customer service and sales techniques.
- Delivered prompt, courteous customer service to all constituents in a busy environments.
- Provided exceptional customer service to patrons and communicated professionally.
- Implemented customer service policies to create positive experiences and encourage repeat patronage.
- Promoted exceptional customer service by engaging clients on sales floor.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Resolved customer service escalations to promote mutually beneficial outcomes.
- Cross-trained and backed up other customer service managers.
Education
Bachelor of Arts -
University of Mississippi
Oxford, MS05.2025
Skills
- Product Merchandising
- Customer Complaint Resolution
- Cash Handling
- Customer Service
- Guest Services
- Merchandise Restocking
- Cash Management
- Drawer management
- Customer inquiries
- Product Recommendations
- Refund handling
- Product Knowledge
- Cash handling expertise
- Retail Merchandising
- Patience and composure
- Customer Assistance
Timeline
Customer Service Cashier
Five Below
05.2023 - 08.2023
Customer Service
Five Below
05.2022 - 08.2022
Bachelor of Arts -
University of Mississippi