Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaleb Durham

Gladys,VA

Summary

Dynamic Shift Manager with proven expertise at Cooper Family McDonald's, excelling in team development and customer service. Skilled in cash handling and decision-making, I enhanced operational efficiency and resolved customer complaints effectively. Committed to fostering a positive work environment, I trained and mentored staff to achieve high performance and satisfaction.

Experienced with team supervision, conflict resolution, and operational oversight. Utilizes leadership and problem-solving skills to maintain smooth operations. Track record of fostering teamwork and enhancing productivity.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Shift Manager

Cooper Family McDonald's
10.2022 - Current
  • Assisted in overseeing daily operations and staff scheduling to maintain workflow efficiency.
  • Monitored team performance and provided feedback to enhance service quality.
  • Supported inventory management processes, ensuring stock levels met operational needs.
  • Trained new employees on safety protocols and customer service standards.
  • Implemented procedures for maintaining cleanliness and organization in work areas.
  • Collaborated with team members to resolve customer inquiries and complaints effectively.
  • Participated in team meetings to discuss operational improvements and strategies.
  • Observed compliance with health and safety regulations during shifts to ensure a safe environment.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

Shift Manager in Training

McDonald's
08.2019 - 10.2022
  • Supervised daily operations to ensure compliance with safety and quality standards.
  • Trained new employees on operational procedures and customer service protocols.
  • Managed inventory levels, facilitating timely restocking of supplies and products.
  • Coordinated team schedules to optimize coverage during peak hours.
  • Implemented efficiency improvements in workflow processes, enhancing productivity.
  • Resolved customer inquiries and complaints, promoting satisfaction and retention.
  • Analyzed operational data to identify trends and inform decision-making strategies.
  • Maintained a safe work environment by enforcing safety protocols and conducting regular inspections.
  • Enhanced customer satisfaction by addressing concerns promptly and professionally.
  • Improved team efficiency by implementing effective scheduling and task delegation strategies.

Education

GED -

Rockingham Community College
Wentworth, NC

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Workplace safety
  • Opening and closing procedures
  • Punctual and reliable
  • Handling customer complaints
  • Energetic and enthusiastic
  • Training and mentoring
  • Relationship building
  • Team development
  • Delegating work

Certification

  • ServSafe Training - 4 Years

Timeline

Shift Manager

Cooper Family McDonald's
10.2022 - Current

Shift Manager in Training

McDonald's
08.2019 - 10.2022

GED -

Rockingham Community College

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