Kaleb E. Head
Jacksonville
Summary
Knowledgeable transportation professional experienced with operating trucks and specializing in freight. Proven problem-solver and skilled planner with self-motivated style. Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, and time management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Commercial Truck Driver
PAM Transport
Jacksonville
08.2023 - 10.2025
- Operated commercial trucks to transport goods across designated routes.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Maintained accurate logs of driving hours and fuel consumption.
- Communicated with dispatch to receive load assignments and updates.
- Managed routine vehicle maintenance and reported issues promptly.
- Updated logs with timely and accurate information to meet internal requirements and DOT recordkeeping demands.
- Ensured compliance with DOT regulations, such as hours of service, weight limits.
- Communicated with dispatchers regarding route changes due to traffic or weather conditions.
Medical Call Center Representative
Pulaski County Medical Exchange
Little Rock
06.2022 - 03.2023
- Coordinated communication between healthcare providers and patients effectively.
- Managed high call volumes while providing excellent customer service.
- Followed HIPAA guidelines when handling confidential patient information.
- Entered patient data into electronic health records accurately and efficiently.
- Engaged with customers in an empathetic and professional manner at all times.
Fast Food Worker
Minuteman Burgers
Jacksonville
09.2020 - 01.2021
- Operated kitchen equipment safely while adhering to health regulations.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Prepared and assembled food orders according to company standards.
- Maintained cleanliness and organization of workstations throughout shifts.
- Provided excellent customer service by taking and processing orders efficiently.
Secretary Intern
Jacksonville Chamber of Commerce
Jacksonville
02.2020 - 03.2020
- Managed incoming calls and inquiries to provide timely assistance.
- Provided administrative support to the office staff, including filing documents and managing phone calls.
- Assisted with onboarding processes for new employees.
Education
High School Diploma -
Arkansas Connections Academy
Online06-2021
Skills
- Vehicle operation
- Route planning
- Safety compliance
- Log maintenance
- Pre-trip inspection
- Long distance driving
- Non-hazardous and flammable materials
- Safe driving practices
- DOT log preparation
- Time management
- Communication skills
- Problem solving
- Stress management
- Customer service
- Attention to detail
- Team collaboration
- Data entry
- Managing schedules
- HIPAA compliance
- Call handling
- Empathetic engagement
- Script adherence
Certification
- Class-A CDL
Timeline
Commercial Truck Driver
PAM Transport
08.2023 - 10.2025
Medical Call Center Representative
Pulaski County Medical Exchange
06.2022 - 03.2023
Fast Food Worker
Minuteman Burgers
09.2020 - 01.2021
Secretary Intern
Jacksonville Chamber of Commerce
02.2020 - 03.2020
High School Diploma -
Arkansas Connections Academy