Kaleb Feeler
Oklahoma City,OK
Summary
Detail-oriented professional with hands-on experience in implementation of Pharmacy and Retail Operation programs. Equipped with strong problem-solving abilities, adaptable to changing needs, and excellent communication skills. Proficient in analytical reporting and process improvement to drive program success. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager on Special Assignment
Walgreens
05.2022 - Current
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Developed customized reports by analyzing, summarizing and presenting data in a visually appealing format.
- Collaborated with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Served as subject matter expert for program processes; providing direction and guidance to internal Team Members by troubleshooting root cause and issue resolution.
- Developed high-quality documentation to support training efforts, helping Team Members understand new systems and procedures.
Pharmacy Operations Manager
Walgreens
05.2021 - 05.2022
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Recruited, hired and trained all staff, providing direct supervision, monitoring performance and ongoing staff development to employees.
- Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
- Addressed patient complaints promptly and professionally to resolve issues satisfactorily for all parties involved.
Sr. Certified Pharmacy Technician
Walgreens
06.2016 - 05.2021
- Fostered strong relationships with local healthcare providers, promoting collaboration for optimal patient outcomes.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed data entry of prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Resolved third-party billing, computer system and customer service issues.
Education
High School Diploma -
Ketchum High School
Ketchum, OK06.2010
Skills
- Skilled in Excel, Word, and PowerPoint Applications
- Professional Verbal and Written Communication Skills
- Root-cause Analysis and Problem Solving
- Data Analysis and Reporting
- Team Collaboration and Relationship Building
- Multi-Tasking and Time Management
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- Licensed Pharmacy Technician - Oklahoma State Board of Pharmacy.
Timeline
Pharmacy Operations Manager on Special Assignment
Walgreens
05.2022 - Current
Pharmacy Operations Manager
Walgreens
05.2021 - 05.2022
Sr. Certified Pharmacy Technician
Walgreens
06.2016 - 05.2021
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- Licensed Pharmacy Technician - Oklahoma State Board of Pharmacy.
High School Diploma -
Ketchum High School
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