Kaleb Hoffman
Fort Worth
Summary
Results-driven professional with experience in sales representation and auditing, skilled in building strong client relationships, identifying customer needs, and ensuring compliance with company policies and financial procedures. Proven ability to exceed sales goals, maintain accurate records, analyze data for discrepancies, and improve operational efficiency. Strong communication, problem-solving, and organizational skills with the ability to work effectively in fast-paced environments while maintaining attention to detail and professionalism.
Overview
2027
2027
years of professional experience
Work History
Sales Representative
Hometeam Pestdefense
2024 - Current
- Cultivated relationships with clients to ensure satisfaction and retention.
- Conducted thorough inspections to identify pest issues and recommend treatment plans.
- Trained new sales representatives on product knowledge and effective sales techniques.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Financial Auditor
Hometeam Pestdefense
2022 - 2024
- Verify sales transactions for accuracy and compliance with company policies.
- Audit account information and resolve billing or data discrepancies.
- Perform high-volume data entry with precision and attention to detail.
- Communicate with customers to confirm services and finalize account requirements.
Customer Service Representative
Puryear Pools
01.2020 - 2022
- Document customer interactions and service updates in company systems.
- Resolve questions and support customer needs with patience and attention to detail.
- Maintain confidentiality and follow company policies during all customer interactions.
- Collaborate with internal teams to complete requests and improve the customer experience.
Receptionist
GEICO
01.2018 - 01.2020
- Greet and assist clients in a professional, customer-focused environment.
- Manage incoming phone calls, emails, and visitor check-ins using company communication systems.
- Provide policyholders with accurate information or route inquiries to appropriate departments.
- Maintain front desk organization, appointment logs, and visitor records with attention to detail.
Education
H.S. Diploma -
Weatherford high school
Skills
- Verify information and communicate services to customers through email, text, and voicemail
- Support scheduling requests and assist customers when needed
- Maintain accurate records and update account information in company systems
- Complete and audit contracts between customers and my company
- Consistently exceeded monthly and quarterly sales quotas
- Managed full sales cycle from lead qualification to close
Timeline
Customer Service Representative
Puryear Pools
01.2020 - 2022
Receptionist
GEICO
01.2018 - 01.2020
Sales Representative
Hometeam Pestdefense
2024 - Current
Financial Auditor
Hometeam Pestdefense
2022 - 2024
H.S. Diploma -
Weatherford high school