Kaleb Holland
Nokomis,FL
Summary
Driven professional with a proven track record in customer service and support, demonstrated at The Point through exceptional complaint handling and customer satisfaction. Skilled in CRM and team collaboration, adept at maintaining composure under pressure. Achieved positive feedback by prioritizing customer needs and fostering strong relationships. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Associate
The Point
02.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Food Runner
Paradise Grill
09.2022 - 02.2023
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Education
High School Diploma -
Venice Senior High School
Venice, FL05.2024
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Complaint Handling
- Stock replenishment
- Guest Services
- Product Knowledge
- Customer Relationship Management (CRM)
- Assertiveness
- Safety Regulations
- Money handling abilities
- Calm Under Pressure
- Customer Relations
- Service Upselling
Certification
OSHA 10
a 10-hour safety course designed by OSHA to cover safety basics for workers in high-risk industries
Timeline
Customer Service Associate
The Point
02.2023 - Current
Food Runner
Paradise Grill
09.2022 - 02.2023
High School Diploma -
Venice Senior High School
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