Kaleb Howard
West Mifflin,PA
Summary
Accomplished Barber/Assistant Manager with a proven track record at Kool Cutz 2 Barbershop, known for enhancing client satisfaction and retention through outstanding grooming services and expert hair care guidance. Skilled in sanitation procedures and verbal communication, I excel in creating strong customer relationships and driving sales. Demonstrated success in team collaboration and business management, ensuring high-quality service delivery.
Overview
14
14
years of professional experience
Work History
Barber/Assistant Manager
Kool Cutz 2 Barbershop
05.2021 - Current
- Consistently followed safety protocols when handling sharp tools such as scissors or razors to prevent accidents or injuries in the workplace.
- Collaborated with lead barber on marketing initiatives to attract new clientele while retaining existing customers through exceptional service delivery.
- Enhanced customer satisfaction by providing exceptional grooming services and maintaining a clean, comfortable environment.
- Provided expert guidance on proper hair care techniques, helping clients maintain their style between visits.
- Promoted salon services and products, resulting in increased sales and repeat business.
- Ensured compliance with sanitation regulations by thoroughly cleaning equipment after each use, reducing risk of infection or contamination.
- Communicated with clients in a friendly, genuine manner while maintaining a professional demeanor at all times.
- Effectively managed time between cutting hair, performing shaves, trimming beards, washing hair, and other tasks to maximize productivity without sacrificing quality of service.
- Developed strong customer relationships through attentive listening and clear communication about desired styles and preferences.
- Supported lead barber with inventory management, ensuring adequate stock of supplies for seamless daily operations.
- Increased client retention by building rapport and consistently delivering high-quality haircuts and shaves.
Barber
Kool Kutz Barbershop
07.2010 - 12.2019
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Continually honed personal barbering techniques to deliver consistent quality across all services provided to clients.
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
- Styled hair according to customer preferences.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Consulted with clients to assess personal style preferences and unique needs.
- Consistently received positive performance reviews from guests.
Education
Cosmetologist - Haircuts
Empire Beauty School
West Mifflin, PA11.2009
Skills
- Workplace safety
- Shampooing and conditioning
- Sanitation procedures
- Appointment scheduling
- Sales and upselling
- Creativity and innovation
- Professionalism and etiquette
- Verbal communication strength
- Advanced communication skills
- Team collaboration
- Client consultation
- Outstanding client retention
- State licensed cosmetologist
Timeline
Barber/Assistant Manager
Kool Cutz 2 Barbershop
05.2021 - Current
Barber
Kool Kutz Barbershop
07.2010 - 12.2019
Cosmetologist - Haircuts
Empire Beauty School
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