Kaleb Huffman
Cedar Rapids
Summary
Dedicated professional with experience in roofing and retail sales, skilled in customer support, team collaboration, and quality assurance. Committed to enhancing customer satisfaction while maintaining safety standards and efficient project execution.
Overview
3
3
years of professional experience
Work History
Roofer Laborer
B&B construction
Oelwein
04.2018 - 07.2018
- Executed the installation of drip edges, flashings, and ventilation systems.
- Measured, cut and installed felt paper underlayment for shingle installation.
- Utilized power tools such as drills, saws, nail guns to complete tasks efficiently.
- Assisted in roof installation using safety equipment and tools to ensure compliance with safety standards.
- Ensured all safety regulations were followed while working at heights or with hazardous materials.
- Adhered to safety protocols, contributing to a consistently safe work environment.
- Worked safely and effectively under difficult conditions and completed projects under various kinds of weather.
Cell phone sells agent
U.S Cellular
Oelwein
03.2015 - 09.2017
- Guided customers in selecting products and addressing service inquiries to enhance customer satisfaction.
- Processed sales transactions efficiently at the point of sale.
- Kept informed on cellular products and promotions to effectively assist customers and drive sales.
- Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms.
- Upsold additional products or services to meet sales goals.
- Resolved customer complaints with effective communication and problem-solving skills.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Delivered customer service via phone and email to resolve inquiries and improve client relationships.
- Utilized CRM systems to track customer interactions and sales leads.
- Evaluated and identified opportunities to drive process improvements, positively impacting customer experience.
- Conducted inventory checks and organized merchandise displays regularly.
- Participated in ongoing training programs related to job duties or responsibilities.
- Developed personalized plans to meet clients' specific needs and goals.
Education
High School Diploma -
Oelwein High School
Oelwein, IA05-2017
Skills
- Roofing systems
- Installation techniques
- Material selection
- Tool operation
- Safety compliance
- Quality assurance
- Material handling
- Site assessment
- Equipment maintenance
- Time management
- Effective communication
- Team collaboration
- Safety training
- Customer support
- Product knowledge
- Sales techniques
- Job proposals
- Client analysis
Timeline
Roofer Laborer
B&B construction
04.2018 - 07.2018
Cell phone sells agent
U.S Cellular
03.2015 - 09.2017
High School Diploma -
Oelwein High School