Summary
Overview
Work History
Education
Skills
Timeline
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Kaleb Knox

College Student
Mequon,WI

Summary

I am both reliable and hardworking, always approaching my tasks with a positive attitude. I am passionate about assisting people with any problems they may encounter. Whenever an issue arises, I strive to handle it efficiently and effectively. My extensive experience in customer service has shaped me into a caring individual who is continually seeking to improve and learn more about myself, the community, and beyond.

Overview

4
4
years of professional experience
6
6
years of post-secondary education

Work History

Volunteer Clinical Assistant

Core El Centro
02.2024 - 05.2024
  • Maintained floor cleaning and sanitizing equipment.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
  • Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.

Pharmacy Technician

Walgreen's Pharmacy
10.2022 - 12.2023
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Managed opening and closing duties for pharmacy.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Collected co-payments or full payments from customers.
  • Stocked, labeled, and inventoried medication to keep accurate records.

Assistant Manager

Jimmy John's
11.2019 - 07.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various tasks.
  • Monitored security to protect employees, customers and property.
  • Closed the store, cashed out registers, and counted the safe at the end of shifts.
  • Assisted both customers and staff, answering any questions or concerns that were brought up.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.

Education

BBA - Healthcare Administration

University of Wisconsin - Milwaukee
Milwaukee, WI
09.2021 - Current

High School Diploma -

Homestead High School
Mequon, WI
09.2017 - 06.2021

Skills

  • Time Management

  • Attentive Customer Service

  • Google software

  • Microsoft Software

  • Beginner Italian

  • Beginner Arabic

  • Team Collaboration

  • Multitasking

  • Adaptability

  • Supervision and leadership

Timeline

Volunteer Clinical Assistant

Core El Centro
02.2024 - 05.2024

Pharmacy Technician

Walgreen's Pharmacy
10.2022 - 12.2023

BBA - Healthcare Administration

University of Wisconsin - Milwaukee
09.2021 - Current

Assistant Manager

Jimmy John's
11.2019 - 07.2021

High School Diploma -

Homestead High School
09.2017 - 06.2021

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Kaleb KnoxCollege Student