Kaleb Landis
Vicksburg,MI
Summary
Senior year of high school I started to map out my career. I had three choices in mind for which career path I wanted to take. The three careers I had in mind were Journeyman Electrician, HVAC Journeyman, or Automotive technician. I have decided after being in the automotive industry for over a year that I would like to pursue becoming a Journeyman Electrician. Cars are my hobby and I do not want my biggest hobby to become my career job.
Overview
5
5
years of professional experience
Work History
Senior Technician
Valvoline Instant Oil Change
07.2023 - Current
- Ensured customer trust and safeguarded customer satisfaction with comprehensive knowledge of various vehicle systems and components, offering expert guidance with transparent communication about necessary services and repair costs.
- Boosted repeat business by establishing rapport with customers and providing knowledgeable recommendations on vehicle upkeep.
- Investigated and handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Accurately recorded customer information, service details, and vehicle conditions to ensure streamlined communication with team members and clients.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Exceeded performance targets regularly and optimized workflow efficiency by quickly diagnosing problems and executing appropriate solutions.
- Upheld high-quality standards in every task completed through rigorous compliance with company guidelines, safety expectations and manufacturer specifications.
- Attended in-house training courses and webinars to learn about vehicle electrical systems, brakes, drivetrains as well as diagnostic and repair techniques.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided training, coaching, and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Certified Technician
Valvoline Instant Oil Change
12.2022 - 07.2023
- Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance.
- Increased shop efficiency with meticulous organization of tools, equipment, and supplies.
- Maintained a clean and safe work environment, adhering to all safety regulations and protocols.
- Contributed to team success by collaborating with colleagues on complex repairs and maintenance tasks.
- Delivered exceptional service quality through strong attention to detail in all aspects of vehicle care.
- Demonstrated flexibility by adapting to various makes and models of vehicles, quickly mastering new techniques and processes as needed.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Worked alone or in team-based systems to complete more than 40 oil changes each day.
- Checked fluids, tires, brakes, and other systems as part of Valvoline's 18 point safety inspection.
Parts Sales Manager
AutoZone
05.2022 - 11.2022
- Establishing and optimizing schedules to keep coverage and service in line with forecasted demands.
- Training team members in services we offer to customers such as battery installation, headlight bulb installation, car diagnostics.
- Overseeing employee performance, corrected problems and increased efficiency to maintain productivity targets, as well as sales targets, and Customer satisfaction requirements.
- Offering hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Ordering parts for customers in DIY as well as parts for Commercial Customers such as Firestone, RT Auto, Option One, etc.
- Working as the Commercial Manager when needed. If the CSM went on lunch, called in sick, or just needed my assistance, I was always right there to help him. I do this to improve employee morale and ensure we, as a team, reduced delivery time compared to the minimum time targets.
- Delivering parts for Commercial Customers such as Firestone, RT Auto, Option One, etc.
- Processing and reshelving return orders, checking for discrepancies, potential usage and parts being in the incorrect location.
Online Order Fulfilment
Walmart
01.2022 - 05.2022
- Kept work areas neat, clean and free from debris.
- Picked and packed order items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Greeted customers and directed to requested products.
- Followed orders precisely for correct items, sizes and quantities.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Stocked designated items on shelves, end caps and displays.
BOH High School Management Intern
Chick-fil-A
01.2021 - 12.2021
- Worked in the Raw area. In this position I "Filed" raw chicken fillets, coated chicken nuggets, strips, and fillets then placed them in baskets in the fryer. I also Rotated raw chicken from the freezer into the thaw cabinets to prepare them for cooking in the days to come. I Took note of the dates on the chicken to ensure the quality and freshness of our product exceed the requirements set by Chick-fil-A.
- Worked on screen two. In This position I made chicken sandwiches according to what the customer ordered. Did this in a timely fashion to reduce order times.
- Worked on screen three. In this position I made boxes of nuggets, strips, and salads. Did this in a timely fashion to reduce order times.
- Removed garbage, compost and recycling and placed in designated container areas.
- Maintained composure and work quality while under stress.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Trained new employee's at each position and prepared them for the stress that comes with working at a fast food place like Chick-fil-A. Gave new employee's extra pointers that I had found myself with my experience. Doing this conformed them into being an extremely successful employee at those positions.
- Frequently inspected production area to verify proper equipment operation.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Performed shift side work every other Sunday. I did this to help the owner with keeping cleanliness within the restaurant that we could not achieve during our open hours.
BOH Team Member
Chick-fil-A
06.2019 - 01.2021
- Worked in the Raw area. In this position I "Filed" raw chicken fillets, coated chicken nuggets, strips, and fillets then placed them in baskets in the fryer. I also Rotated raw chicken from the freezer into the thaw cabinets to prepare them for cooking in the days to come.
- Maintained and sanitized the area I worked in.
- Prepared raw chicken while following safe food handling procedures
- Removed garbage, compost and recycling and placed in designated container areas.
Education
High School Diploma -
Portage Central High School
Portage Michigan05.2022
Skills
- Effectively able to complete services, offered by the company I work for, in a timely manner
- Effectively able to provide excellent customer satisfaction as well as offering advice with knowledge I have
- Compelling ability to improve employee morale
- Invites constructive criticism to be coachable
- Ability to train new employees with expertise pointers and advice as well as giving extended guidance to experienced employees
- Ability to extensively work in multiple positions as well as manage multiple positions at once
- Ability to work under extreme stress
- Proficient with hands on learning
Accomplishments
- Bought one of my all time favorite cars at 18 years old
- Moving out of my parents house and into my own place, in March, at 19.
- Graduated high school and received my diploma.
- Received a promotion to an entry level management position in my current job at 19 years old.
Timeline
Senior Technician
Valvoline Instant Oil Change
07.2023 - Current
Certified Technician
Valvoline Instant Oil Change
12.2022 - 07.2023
Parts Sales Manager
AutoZone
05.2022 - 11.2022
Online Order Fulfilment
Walmart
01.2022 - 05.2022
BOH High School Management Intern
Chick-fil-A
01.2021 - 12.2021
BOH Team Member
Chick-fil-A
06.2019 - 01.2021
High School Diploma -
Portage Central High School
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