Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Kaleb Madison

Houston,TX

Summary

Hardworking Recreational Leader well-versed in creating and directing Functional events. Proficient in budget, safety, and administrative concerns. Offers experience in building programs, promoting engagement, and delivering quality community recreational activities.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Recreation Center Manager

Texas southern university
Houston, TX
09.2023 - Current
  • Developed schedules for staff members to ensure adequate coverage of all recreation center programs.
  • Organized and supervised recreational activities, including sports tournaments, arts and crafts classes, fitness programs and day camps.
  • Monitored the safety of participants in recreational activities and responded appropriately to any incidents that occurred.
  • Provided customer service to patrons visiting the recreation center, addressing their questions or concerns about facility operations or services provided.
  • Maintained accurate records of attendance at events and programs held at the recreation center.
  • Created marketing plans to promote upcoming recreational activities within the community.
  • Enforced rules regarding usage of facilities, ensuring safety of all visitors.
  • Recruited volunteers from the community to help staff various recreation center events.
  • Trained new employees on policies and procedures related to use of facilities.
  • Resolved conflicts between customers using a professional demeanor while upholding organizational policies.
  • Managed inventory levels for supplies used by staff members during recreational activities.
  • Responded promptly to emails or phone calls regarding inquiries about facility operations or services offered.
  • Evaluated success of recreation programs to determine changes.

Customer Service Representative

Home Depot
Cedar Hill, TX
06.2022 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.

Front of House Team Leader

Chic-Fil-A
Cedar Hill, TX
10.2022 - 04.2023
  • Leading and motivating a team of front-of-house personnel to deliver exceptional customer service.
  • Organizing staff rotas, ensuring adequate cover for peak trading times.
  • Carrying out regular performance reviews with the team and providing feedback and support where necessary.
  • Ensuring all areas of the restaurant are adequately staffed at all times.
  • Monitoring the quality of food served to customers, taking action where required.
  • Managing cash handling procedures, including cashing up at the end of shifts.
  • Providing guidance and training to new members of staff on company policies and procedures.
  • Maintaining high standards of cleanliness throughout the restaurant area.
  • Resolving any staffing problems or disputes promptly and fairly.
  • Identifying opportunities for increasing customer satisfaction levels.

Cart Attendant

Target
Cedar Hill, TX
02.2021 - 07.2021
  • Greeted customers and answered questions about merchandise, services, and store policies.
  • Provided assistance with loading purchased items into customer vehicles.
  • Verified prices of products using price scanners or manual pricing systems.
  • Organized shopping carts in designated areas for easy retrieval by customers.
  • Maintained cleanliness of store premises including floors, walls, restrooms, and parking lot areas.

Education

Bachelor of Science - Criminal Justice

Texas Southern University
Houston, TX
08-2023

High School Diploma -

Cedar Hill Collegiate High School
Cedar Hill, TX
06-2023

Skills

  • Activity Coordination
  • Facility Management
  • Budget Administration
  • Schedule Management
  • Activity Planning
  • Daily Reporting
  • Disability Awareness
  • Product Knowledge
  • Report Generation
  • Inbound and Outbound Calling
  • Complaint resolution
  • Call Management
  • Information Security
  • Paperwork Processing
  • Account updating
  • Consultative Sales
  • Data Entry
  • Customer service understanding
  • Excellent customer service
  • Active Listening
  • Time Management
  • Positive Attitude
  • Problem-Solving
  • Punctual and Dependable
  • Preventive Maintenance
  • Member Assistance
  • Strong Work Ethic
  • Interpersonal Communication
  • Teamwork and Collaboration
  • Self-Directed and Motivated

Affiliations

  • TSU Herald ( Student News Paper) A promotional organization that keeps students well informed with everything that goes on around campus.

Certification

  • Microsoft Certified (2021)
  • Adobe Certified (2022)

Timeline

Recreation Center Manager

Texas southern university
09.2023 - Current

Front of House Team Leader

Chic-Fil-A
10.2022 - 04.2023

Customer Service Representative

Home Depot
06.2022 - Current

Cart Attendant

Target
02.2021 - 07.2021

Bachelor of Science - Criminal Justice

Texas Southern University

High School Diploma -

Cedar Hill Collegiate High School

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Kaleb Madison