Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Kaleb Melendez

Knoxville,TN

Summary

Hardworking and adaptable professional with 3.5+ years of experience and a proven knowledge of conflict resolution, customer service and satisfaction, food-handling and preparation, service delivery, general home-improvement, and technological skills. Aiming to initiate and leverage skills to successfully fill a role as a [job title] at [company].

Overview

5
5
years of professional experience
1
1
Certification

Work History

Prep Cook, Line Cook, Cashier

Jason's Deli
02.2023 - 04.2024
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Prepared salads, soups and sandwiches for customers.

Cashier

Hobby Lobby
07.2022 - 12.2022
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Helped manually restock shelves and supplies for specific departments on inventory/shipment day.
  • Processed refunds and exchanges in accordance with company policy.

Prep Cook, Grill Cook, Cashier

Yassin's Falafel House
05.2021 - 07.2022
  • Enhanced customer satisfaction by consistently preparing high-quality dishes in a timely manner.
  • Reduced food waste by implementing proper portion control and efficient cooking techniques.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Collaborated with fellow cooks to streamline kitchen processes for increased efficiency.
  • Trained new staff members on grill station operations, resulting in improved overall performance of the team.
  • Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
  • Ensured proper cooking temperatures were maintained for various proteins, resulting in consistent dish quality and reduced risk of foodborne illness.
  • Provided excellent customer service by addressing any concerns or special requests promptly and professionally.
  • Closely followed recipes and presentation guidelines to maintain consistency across menu items.
  • Regularly cleaned and maintained grilling equipment to ensure peak performance at all times.
  • Adhered to strict food safety guidelines to prevent cross-contamination and ensure a safe dining experience for guests.
  • Worked closely with front-of-house staff to address any order modifications or dietary restrictions efficiently and accurately.
  • Demonstrated initiative by taking on additional responsibilities during busy periods or when short-staffed.
  • Efficiently managed time by prioritizing tasks according to importance and urgency.
  • Effectively communicated with fellow team members to coordinate dish preparation during peak service hours.
  • Cleaned and maintained kitchen equipment regularly.
  • Maintained clean, organized grill stations for hygienic, orderly food preparation.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Restocked and rotated food items according to expiry dates to minimize waste.
  • Cleaned food preparation equipment, work areas, and counters or tables.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from customers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.

Sandwich Artist, Barista, Baker, Cashier

Dunkin' Donuts
12.2018 - 09.2021
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
  • Expedited order processing for increased efficiency in high-volume periods.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
  • Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.
  • Increased speed of service through effective multitasking and time management skills.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
  • Streamlined sandwich preparation processes for improved efficiency without sacrificing quality or presentation standards.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Kept workplace clean and organized in line with restaurant policies.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Accurately operated cash register to process customer payments.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Brewed coffee and tea and changed out drink station syrups.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Baked bagels, croissants, and other needed pastry/bread items per instruction given.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Learned duties for various positions and provided backup at key times.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.


Education

Bachelor of Arts - Music Theory And Composition

Austin Peay State University
Clarksville, TN

High School Diploma -

The Middle College @ Austin Peay State University
Clarksville, TN
05.2019

Skills

  • Customer Service
  • Active listener
  • Teamwork and Collaboration
  • Dependable and reliable
  • Attention to Detail
  • Quick-learning
  • Highly motivated
  • Problem-solving abilities
  • Works Well Under Pressure
  • Effective Communication
  • Professionalism
  • Analytical Skills
  • General Home Improvement Skills
  • Power-Tool Inclined
  • Proficiency in Microsoft Word, Excel, and Visual Studio

Certification

U.S. Work Authorization

References

PARKER HELLAND, Manager, Jason's Deli

(865) 548-3295 - xyz@xyz.com - Boss/Superior


TIFFANY HAUN, Manager, Yassin's Falafel House, LLC

(865) 296-1002 - Kamiandkaleb0@gmail.com – Boss/Superior 


OSIRIS ST. AUBIN, Employee, Hobby Lobby

(931) 249-7883 – oreos4life92@gmail.com - Close friend /Mentor


JOSHUA BRYZELAK, Student Teacher @ APSU, Clarksville, TN

(586) 914-1776 - jbryzelak@my.apsu.edu – Colleague/Close friend

Timeline

Prep Cook, Line Cook, Cashier

Jason's Deli
02.2023 - 04.2024

Cashier

Hobby Lobby
07.2022 - 12.2022

Prep Cook, Grill Cook, Cashier

Yassin's Falafel House
05.2021 - 07.2022

Sandwich Artist, Barista, Baker, Cashier

Dunkin' Donuts
12.2018 - 09.2021

Bachelor of Arts - Music Theory And Composition

Austin Peay State University

High School Diploma -

The Middle College @ Austin Peay State University

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Kaleb Melendez