Kaleb Micheal Shriver
Morgantown,WV
Summary
Motivated and safety-focused professional with experience in high-responsibility environments requiring strong communication, situational awareness, and efficient task coordination. Proven ability to follow strict procedures, adapt to changing conditions, and maintain accuracy under time pressure. Skilled at working independently or as part of a team while prioritizing operational safety and productivity. Brings strong attention to detail, problem-solving capability, and readiness for field-based work with variable hours and travel. Experienced Desk Manager with strong background in administrative management and customer service. Specialize in streamlining operations, improving productivity, and implementing effective strategies to boost performance. Strong communication skills coupled with keen attention to detail contributes to successful management of front desk operations. In previous roles, have improved overall office efficiency through strategic planning and prioritizing.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Night Operations Desk Manager
West Virginia University
Morgantown, WV
11.2022 - Current
- Supervised daily desk operations, addressing inquiries from students and faculty.
- Trained staff on customer service standards and university policies.
- Managed resource allocation and scheduling for desk activities.
- Coordinated interdepartmental communication to improve service efficiency.
- Established and maintained filing systems for document retrieval.
- Handled incoming calls professionally, transferring them to appropriate personnel.
- Monitored security access, ensuring entry privileges for authorized personnel only.
Night Shift Supervisor / Security Staff
Rhino Sports & Entertainment Services
Morgantown, WV
05.2018 - Current
- Supervised night shift operations to maintain efficient workflows and ensure safety compliance.
- Overseed the night shift operations and ensure safe working environment for all personnel.
- Trained new employees on safety procedures and operational protocols to enhance performance.
- Monitored equipment performance, reporting maintenance needs promptly to management.
- Optimized operations by training employees in proper work procedures and performance strategies.
Operations & Administrative Specialist
Confidential Employer
Various Locations
01.2017 - Current
- Trusted to handle NDA-restricted information and sensitive internal matters with discretion.
- Monitored security systems and footage, conducted site checks, and assisted in incident response.
- Oversaw access control, including key-holder duties, opening/closing procedures, and securing property.
- Supported logistics and warehouse operations, including inventory movement, loading areas, and vendor coordination.
- Helped close entire store locations and participated in high-trust restructuring tasks.
- Assisted in employee dismissals and sensitive personnel actions while maintaining professionalism.
- Followed established safety protocols and procedures, escalating hazards when necessary.
- Worked independently with minimal supervision, making operational decisions in real time.
Campus Service Worker
West Virginia University
Morgantown, WV
05.2021 - 11.2022
- Maintained daily cleanliness of campus facilities and common areas to uphold high standards.
- Operated cleaning equipment effectively across a variety of surfaces.
- Supported university programs by assisting with event setups and breakdowns.
- Managed inventory of supplies to ensure sufficient availability for daily needs.
- Responded swiftly to service requests from students and staff throughout campus.
- Contributed to safety by providing support during emergency situations.
- Participated in meetings with other departments regarding policy changes impacting campus services.
Cashier/Cook
Sheetz
Morgantown, WV
10.2018 - 10.2020
- Processed customer transactions accurately and efficiently in a high-volume convenience store.
- Trained new cashiers on register systems and customer service protocols.
- Assisted customers with product inquiries and provided timely recommendations.
- Monitored inventory levels and restocked shelves to optimize sales opportunities.
- Greeted customers, addressing questions about products and services.
- Stocked shelves with merchandise to ensure product availability.
- Performed additional duties as assigned by management.
Correctional Officer
Federal Bureau of Prisons
Morgantown, West Virginia
08.2019 - 12.2019
- Maintain safety, security, and orderly operation of a federal correctional institution
- Supervise and monitor inmate activities within housing units, work assignments, and recreational areas
- Enforce federal laws, Bureau of Prisons (BOP) policies, institutional rules, and procedures
- Conduct inmate counts, searches, and inspections to prevent contraband and security breaches
- Respond to emergencies, disturbances, and critical incidents using appropriate control techniques
- Escort inmates within and outside the facility for medical, legal, or transfer purposes
- Prepare accurate reports documenting incidents, inmate behavior, and daily operations
- Operate security equipment including surveillance systems, radios, restraints, and control mechanisms
- Maintain professional, ethical conduct while interacting with inmates, staff, and the public
- Participate in ongoing training related to safety, use of force, emergency response, and inmate management
Event Staff Member
Contemporary Services Corporation
Morgantown, WV
05.2016 - 09.2018
- Responded to attendee inquiries and concerns, delivering outstanding customer service during events.
- Assisted with setup and breakdown of event equipment, ensuring operational readiness.
- Trained new staff on customer service standards and event protocols effectively.
- Greeted guests upon arrival, providing essential event information and directions.
- Maintained cleanliness by removing trash and debris from around the venue.
- Ensured all necessary equipment was available throughout events to support activities.
- Collaborated with senior team members to address challenges promptly.
- Managed ticket reviews, payment acceptance, and guest direction within facilities.
Education
Homeland Security and Counterterrorism -
Southern New Hampshire University
Online12.2025
High School Diploma -
University High School
Morgantown, WV05.2016
Skills
- Customer Service
- Safety Awareness
- Leadership & Supervision
- Emergency Response
- Shift Management
- Problem Solving
- Flexible deployment to multiple locations
- Incident response
- Security operations
- Risk assessment
- Conflict resolution
Certification
- CPR / AED / Basic First Aid, Red Cross, 05/01/24
- Unarmed / Armed Security Guard License, Virginia DOJ, 05/19/25
References
- Lilly Grahem, Co-Worker, 304-282-0445
- Frank Ali, Co-worker, 304-376-1531
- Sean Jerge, Co-Worker, 304-860-9611
Hobbies and Interests
- Outdoor activities & hiking
- Rail systems / infrastructure
- Transportation & logistics
- Travel & exploring new places
- Learning new technical skills
Volunteer Experience
Animal Friends, Stocker, Morgantown, WV, 05/01/16, Present, Inventory rotation, Shelf replenishment & facing, Product organization & labeling, Backroom stock management, Pallet breakdown & sorting, Order picking / restocking
Languages
- German
- English
- German
Timeline
Night Operations Desk Manager
West Virginia University
11.2022 - Current
Campus Service Worker
West Virginia University
05.2021 - 11.2022
Correctional Officer
Federal Bureau of Prisons
08.2019 - 12.2019
Cashier/Cook
Sheetz
10.2018 - 10.2020
Night Shift Supervisor / Security Staff
Rhino Sports & Entertainment Services
05.2018 - Current
Operations & Administrative Specialist
Confidential Employer
01.2017 - Current
Event Staff Member
Contemporary Services Corporation
05.2016 - 09.2018
Homeland Security and Counterterrorism -
Southern New Hampshire University
High School Diploma -
University High School