Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaleb Monroe

San Antonio,TX

Summary

Reliable individual, motivated and highly communicative when working quickly while observing company procedures. Excellent contributor to large and small teams within all scales of work environments. A hardworking individual who offers great team collaboration, safety oversight and skills developed over 10 years in busy and challenging work environments.

Overview

7
7
years of professional experience

Work History

Tier 1 Representative

TaskUs
03.2022 - 10.2022
  • Responded to customer inquiries and provided technical assistance over phone.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.
  • Interact with customers to address their concerns, answer their questions and assist them with their needs.
  • Ability to Multi-Task and work in fast-paced, call center environment
  • Great Communication Skills
  • Managed over 50 customer calls per day.

Builder

Avenzar
11.2021 - 02.2022
  • Complete assembly of automotive units while maintaining good housekeeping, safety, quality and efficiency standards.
  • Complete assembly of automotive units.
  • Develop proficiency in all production job functions and rotate in job cell into various work stations.
  • Restock work areas as needed to ensure proper work flow.
  • Ability to lift and/or carry seating components frequently (Lift assist devices are provided).
  • Walk, stand, reach, lift, bend, pull, push to move product through build process.
  • Worked closely with owners throughout process to keep projects in line with individual visions

Fulfillment Team Member

Target
11.2020 - 10.2021
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
  • Operated handheld scanners to track merchandise throughout fulfillment process.
  • Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
  • Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
  • Pulled merchandise to fulfill orders to specification.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Delivered outstanding service by interacting with customers, answering customer inquiries and handling customer complaints.
  • Conducted inventory transactions using scanner gun.
  • Tracked merchandise movements using RF scanners.
  • Reviewed orders for specialty codes to determine item locations in warehouse.
  • Navigated powered lift trucks safely to move items throughout warehouse and reduce injury risk.
  • Pulled and packed products from shelves based on customer orders.
  • Assisted in training new warehouse employees.
  • Mentored new employees on warehouse procedures and tasks resulting in quick job acclimation.
  • Stocked, and zoned shelf's.
  • Backstock over stocked items on the sales floor.
  • Pulled items from the back warehouse, and put them on the sales floor.
  • Audited missing items on the sales floor and reached goal.
  • Top team member in fulliment department.

Cook

Blue Star Brewing
09.2018 - 05.2019
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Set up and performed initial prep work for soups, sauces and salads.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
  • Grilled and deep fried various foods from meats to potatoes.
  • Precooked certain items during slow periods to reduce wait times during lunch and dinner rush.
  • Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
  • Regulated oven, broiler and roaster operations for cooking at correct temperatures.
  • Coordinated average of 100 to 200 daily food orders, organizing timely deliveries to each table.
  • Made recommendations to the owner regarding future food and equipment purchases to maintain product effectiveness.

Catering Team Leader

Blanco Bbq
03.2017 - 04.2018
  • Gathered customer requirements and worked with catering team in implementing specifications.
  • Managed 6-15 servers and staff members to effectively foster team-oriented environment.
  • Worked with chefs to prepare custom menus, including meals and beverages.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Scheduled, organized and led food tastings to facilitate selections and surpass expectations.
  • Prepared and led food service training programs to teach staff various tasks.
  • Supervised staff preparing and serving 100-350 meals per day.
  • Monitored staff members at catering events and functions, providing in-depth instructions ahead of time.
  • Developed and cultivated lasting relationships within community, promoting business opportunities through effective communication and interpersonal talents.
  • Brought in new business opportunities, helping to drive catering revenues and achieving quarterly and yearly goals.
  • Supervised team of numerous employees in catering establishment, maintaining positive and productive atmosphere to enhance employee experience.
  • Being a leader as a catering lead managing weddings, business parties, and employees.
  • Driving the company truck from the restaurant to the event.
  • Loading, and unloading the truck with heavy equipment, and decorations.
  • Setting the table with silver wear, and glasses.
  • Greeting, and serving the guest with well manners.
  • Cleaning the venues after the event is over.

Pawnbroker

EZ Pawn
02.2016 - 06.2017
  • Accepted and submitted payments to resolve outstanding loan balances or purchases of new items.
  • Explained store policies and procedures to customers and responded to questions about loan terms.
  • Priced, tagged and resold items not retrieved by owners within specified timeframes.
  • Delivered immediate, friendly and knowledgeable service to customers seeking to bring in or purchase merchandise.
  • Valued items according to current market conditions and negotiated with customers regarding prices.
  • Evaluated item quality and value to determine correct offer amounts.
  • Researched electronics and other items online to identify market value.
  • Set terms for loans and collateral, including rate, fee and expiration date.
  • Checked identification for every individual bringing in merchandise and verified against police stolen item database.
  • Recommended store merchandise to fit customers' unique shopping needs and budgets.
  • Created eye-catching window displays to draw customers into store.
  • Counted inventory every morning/night and produced reports for management detailing such information.

Education

Some College (No Degree) - Pre Professional Biology

Palo Alto College
San Antonio, TX

High School Diploma -

Highlands High School
San Antonio, TX
06.2014

Skills

  • Team player, and also can take part as a leader with my determination, knowledge, and skills
  • Focus on goals and get them accomplished
  • I have great empathy skills, thinking about others who surround me
  • Retail experience
  • Warehouse experience
  • Fast pace work environment experience
  • Restaurant experience
  • Team lead experience
  • Cashier experience
  • Office experience
  • Manufacturing experience

Timeline

Tier 1 Representative

TaskUs
03.2022 - 10.2022

Builder

Avenzar
11.2021 - 02.2022

Fulfillment Team Member

Target
11.2020 - 10.2021

Cook

Blue Star Brewing
09.2018 - 05.2019

Catering Team Leader

Blanco Bbq
03.2017 - 04.2018

Pawnbroker

EZ Pawn
02.2016 - 06.2017

Some College (No Degree) - Pre Professional Biology

Palo Alto College

High School Diploma -

Highlands High School

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Kaleb Monroe