Achieved operational excellence by maintaining a low injury rate through advanced safety techniques. Enhanced customer satisfaction and retention by resolving issues and improving service delivery. Successfully balanced customer, business, and employee needs to keep operations on track. Reduced cycle time and headcount without sacrificing quality by optimizing procedures and material flow. Boosted overall morale and productivity through effective policy development and staff management. Improved production efficiency by reducing setup times, resulting in substantial annual savings. Exceeded sales targets and fostered customer loyalty through exceptional service and strategic planning.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Boilermaker Mechanic
DMI CONTRACTORS INC
Gramercy, LA
01.2026 - Current
Fabricated and assembled metal structures according to specifications and blueprints.
Conducted inspections of boiler systems to ensure compliance with safety regulations.
Collaborated with team members to streamline maintenance processes and reduce downtime.
Implemented preventive maintenance schedules to enhance equipment longevity and reliability.
Shift Leader
Little Caesars Pizza
Gonzales, LA
04.2023 - Current
Guided both FOH and BOH employees through daily tasks and kept track of their progress throughout the day.
Maintained a safe working environment by adhering to all safety procedures, policies, and regulations.
Provided on-the-job training and delegated daily tasks and responsibilities to new employees.
Assist with a variety of financial tasks, including cash handling and deposit preparation.
Assigned daily employee tasks and kept track of their progress.
Recognized and rewarded outstanding work performance to foster a positive and collaborative customer service culture.
Reduced spending by [Number]% through effective inventory management and supply sourcing.
Assessed the strengths of employees and assigned tasks based on their experience and training, increasing productivity by [Number]%.
Reduced resource and time waste by directly addressing employee or production issues and implementing timely solutions.
Worked with internal teams to improve materials handling, production, and shipping operations.
Completed logs and reports to keep track of detailed information, such as production, spoilage, and departmental maintenance requirements.
Kept track of employee actions to ensure effective safety, sanitation, and general housekeeping compliance, proactively protecting employees and customers from potential safety hazards and infection risks.
Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business.
Completed [Timeframe] performance evaluations in order to identify flaws and develop strategies for improvement.
I'm in charge of setting up and adjusting machines and equipment.
Checked incoming materials for quality and compliance with established product specifications on a regular basis.
Mentored new hires on [Type] equipment and [Task] and created a training manual for all [Job titles] to use as a reference.
Kept track of daily production, inventory usage, and any notable incidents to aid operational planning and strategic decision-making on behalf of [Job title].
Deal with customer complaints about food service.
Identified operational flaws and took corrective action to address [Type] and [Type] concerns while also facilitating [Result].
Evaluated employee behaviors, skills, and knowledge, and provided hands-on training and mentoring to those who needed it on a regular basis.
HVAC Installer
Glaze Heating & Air
Gonzales, LA
07.2024 - 01.2026
Installed HVAC systems while ensuring compliance with safety regulations and standards.
Conducted routine maintenance and repairs on residential and commercial heating and cooling units.
Collaborated with team members to troubleshoot equipment issues and implement effective solutions.
Enhanced installation processes by integrating new tools, resulting in improved efficiency and reduced rework.
Developed comprehensive knowledge of various HVAC systems, including ductless mini-splits and central air conditioning units.
Maintained accurate records of installations, services performed, and customer interactions for quality assurance purposes.
Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
Located and marked pipe positions, hole passages, and duct connections in walls and floors.
Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.
Promoted workplace safety by consistently following established protocols and diligently wearing appropriate personal protective equipment.
Installed components to improve HVAC system performance.
Supervisor
Morris Supreme Clean (MSC) Janitorial LLC
Saint Amant, LA
04.2020 - 11.2022
Used [Action] and [Action] to fabricate and modify unsafe [Type] and [Type] equipment.
Devised a new method for streamlining the [Type] process and increasing the workflow [Number]%.
Looked for storm damage around the property and reported my findings to [Job title].
Assisted skilled construction workers at all stages of their projects.
Carried out [Job Title]'s daily job tasks and duties as instructed, both orally and in writing.
Tossed all outdoor debris, including yard clippings, into receptacles to properly maintain grounds.
Arranged and stored materials, machines, tools and equipment
Cleaned and lubricated parts to keep [Type] equipment running at its best.
Followed safety precautions to avoid personal injury and provide a safe working environment.
Handled, transported, and disposed of recycled materials in a proper manner.
Read and comprehended technical documentation in order to perform precise repairs on a variety of equipment.
Looked over blueprints and specifications to see how I could approach [Type] and [Type] projects in the most efficient way possible.
Kept an eye on buildings to see if they needed repairs and completed scheduled preventative maintenance.
Materials, machines, tools, and equipment were organized and stored by me.
Collaborated with [Job titles] to successfully complete projects on time on [Task] and [Task].
Responded quickly to internal service calls about malfunctioning equipment and completed repairs efficiently, resulting in a [Number]% increase in overall employee satisfaction.
Reduced the risk of theft and trespassers by securing all entrances and exits.
Removed trash and cleaned [Type] and [Type] areas to keep buildings neat and organized for personnel and visitors.
Oversaw the facility's upkeep and communicated with supervisors when service repair issues arose.
Looked into and fixed mechanical issues with machines like [Type] and [Type].