Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kaleb O'Connor

Rochester,NH

Summary

Dynamic professional with a proven track record in operational efficiency and customer service excellence. Skilled in social media management and project management, I've significantly enhanced customer satisfaction and brand engagement. Expert in staff training and adept at fostering customer relationships, my strategic approach and critical thinking drive continuous improvement and operational success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Golf Operations Specialist

New England Sports Hub
01.2025 - Current
  • Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
  • Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
  • Collected, arranged, and input information into database system.
  • Assisted in overseeing golf operations and staff and followed daily procedures and policies.
  • Helped start up the Trackman simulator business.

Assistant Manager

WNEC FM Radio Station
08.2024 - Current
  • Led a team of on-air talent, providing coaching and guidance for professional development and growth.
  • Implemented successful social media campaigns to increase brand awareness and drive audience engagement online.
  • Oversaw production of compelling content that resonated with the target audience, resulting in increased listenership.
  • Coordinated live events and remote broadcasts to connect with listeners and generate additional revenue streams.
  • Managed daily operations, ensuring smooth functioning of the station and adherence to FCC regulations.
  • Managed a budget, carefully allocating dollars for specific activities within the station.

Pro Shop Attendant/ Social Media Manager

The Oaks Golf Links
06.2021 - Current
  • Assisted with event coordination, including tournament setup and logistics for smooth operations.
  • Trained new employees comprehensively on all aspects of Pro Shop operations, promoting high-quality service standards.
  • Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
  • Demonstrated outstanding communication skills while resolving customer complaints or concerns professionally.
  • Stayed current on industry trends, incorporating best practices into daily work processes for continuous improvement.
  • Contributed to successful product launches by coordinating targeted social media promotions.
  • Managed multiple social media platforms for consistent messaging and optimal reach.
  • Participated in brainstorming sessions, contributing innovative ideas that positively impacted overall marketing strategy development.

Education

Bachelor of Arts - Business Administration

New England College
Henniker, NH
05-2025

Skills

  • Operational efficiency
  • Customer service
  • Social media management
  • Planning and coordination
  • Customer relationship building
  • Project management
  • Staff training and development
  • Goal-oriented mindset
  • Dependable and responsible
  • Critical thinking
  • Computer skills
  • Calm under pressure

Accomplishments

  • Fall 2024 inductee into the Alpha Chi National Honor Society (Top 10% of Juniors and Seniors)
  • Dean's List Fall 2022, Spring 2023, Fall 2023, Spring 2024, Fall 2024
  • Presidential Scholarship Recipient
  • GNAC All Academic Team 2023-2024
  • MASCAC All Academic Team 2022-2023
  • GNAC Conference Champion- Fall 2023, Fall 2024
  • 2022 MASCAC Rookie of the Year Runner-Up
  • MASCAC Rookie of the Week 9/18/2022

Certification

Hootsuite Certified- Platform & Social Media Marketing

Timeline

Golf Operations Specialist

New England Sports Hub
01.2025 - Current

Assistant Manager

WNEC FM Radio Station
08.2024 - Current

Pro Shop Attendant/ Social Media Manager

The Oaks Golf Links
06.2021 - Current

Bachelor of Arts - Business Administration

New England College

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Kaleb O'Connor