Kaleb Owens
San Marcos
Summary
Dynamic and dedicated professional with experience at Cinemark Theaters, excelling in customer service and team collaboration. Demonstrated strong multitasking abilities and a commitment to guest safety, enhancing overall patron satisfaction. Known for flexibility and professionalism, effectively managing crowd flow and ensuring a welcoming environment for all guests.
Positive, friendly, and reliable individual with passion for providing exceptional customer service. Knowledge of ticketing systems and event logistics, coupled with excellent communication skills. Committed to creating welcoming and enjoyable experience for all patrons.
Overview
2
2
years of professional experience
Work History
Theatre Usher
Cinemark Theaters
Katy, TX
06.2025 - 08.2026
- Assisted patrons with seating arrangements and inquiries to enhance customer experience.
- Monitored auditorium conditions to ensure comfort and safety for all guests.
- Provided support during emergency procedures, prioritizing guest safety and well-being.
- Collaborated with team members to efficiently manage crowd flow during peak times.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Delivered exceptional customer service by responding promptly to inquiries from guests about upcoming shows or general theatre information.
- Demonstrated strong multitasking abilities while managing various tasks such as checking tickets at entrance points and distributing playbills to guests upon arrival.
- Streamlined communication among staff members by utilizing walkie-talkies for real-time updates on show progress and patron needs.
Volunteer
Southstone Church
Katy, TX
08.2024 - 08.2026
- Organized community outreach events to foster engagement and support for local initiatives.
- Facilitated training sessions for new volunteers, enhancing team performance and cohesion.
- Collaborated with church leadership to assess community needs and design relevant programs.
- Greeted guests with bulletins, directions, and friendly conversation.
Education
Bachelor - Business Management
Texas State University
San Marcos, TX05-2030
Skills
- Flexibility
- Assertiveness
- Customer service
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Team collaboration
- Professionalism and courtesy
Timeline
Theatre Usher
Cinemark Theaters
06.2025 - 08.2026
Volunteer
Southstone Church
08.2024 - 08.2026
Bachelor - Business Management
Texas State University