Summary
Overview
Work History
Education
Skills
References
Leadership Experience
Accomplishments
Timeline
Generic

Kaleb Phipps

Midland,TX

Summary

Results-driven Service Delivery Manager known for high productivity and efficient task completion. Specialize in strategic planning, client relationship management, and process optimization to ensure smooth service delivery. Excel in leadership, communication, and problem-solving skills, enabling successful team collaboration and customer satisfaction.

Overview

17
17
years of professional experience

Work History

Service Delivery Manager

NexTier Oilfield Solutions
Odessa, Texas
10.2017 - Current
  • Resolved escalated customer issues in a timely manner according to established procedures.
  • Coordinated with cross-functional teams to ensure timely and successful project execution.
  • Implemented continuous improvement processes to reduce costs and improve service quality.
  • Developed and implemented strategies to improve customer satisfaction levels.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Developed and maintained strong client relationships, acting as the primary point of contact for service-related inquiries.
  • Monitored team performance, identified areas for improvement, and provided feedback and coaching.

Completions Consultant

Z&A Consulting and Services
10.2015 - 05.2017
  • Oversee all frac, wireline and drill out operations on horizontal wells
  • Analyzed data collected during the course of projects and prepared detailed reports summarizing findings.
  • Maintained up-to-date records of all activities related to completed projects.
  • Identified potential risks associated with each phase of a project and developed strategies for mitigating them.
  • Coordinated efforts between internal staff members and external contractors while overseeing activities related to the completion process.

Service Supervisor

Universal Pressure Pumping, Inc.
01.2008 - 10.2015
  • Supervised team of employees and delegated duties and responsibilities to each member.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Performed regular inspections of work areas to identify potential safety hazards.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Ensured all equipment was maintained in safe working order by performing regular maintenance checks.
  • Established clear expectations for employees in terms of job duties and responsibilities.
  • Delivered exceptional customer service and handled inquiries and complaints.
  • Delegated work to staff, setting priorities and goals.

Education

High school diploma -

Skills

  • Proficient in data analysis in Tableau software
  • Advanced use of Samsara driver monitoring program
  • Proficient in Microsoft Excel for creating spreadsheets and data visualization
  • Skilled in Microsoft Teams to collaborate with customer and team members
  • Experienced in employee management software such as Dayforce and Oracle
  • Expert in various equipment operating software that include- MDT, AMI, FracPro, FieldPro, WINFRAC, Lime, and Rolligon
  • Basic experienced in other software Service Now, Corva, and Field FX

References

  • Curtis Bonanno, Service Supervisor, (509)954-7182
  • Aaron Parriette, Consultant, (817)637-3679
  • Jacob Scott, Logistics Manager, (817)915-7945

Leadership Experience

  • Team Building & Training
  • Customer service
  • Client relationship management
  • Risk assessment management
  • Team performance monitoring
  • Service quality
  • Feedback and coaching
  • Operations support
  • Teamwork and collaboration

Accomplishments

  • Highest pressure pumping hours in a month
  • Highest pressure pumping hours in a quarter
  • Highest pressure pumping hours in a year
  • Green award for having highest fleet safety score for a quarter

Timeline

Service Delivery Manager

NexTier Oilfield Solutions
10.2017 - Current

Completions Consultant

Z&A Consulting and Services
10.2015 - 05.2017

Service Supervisor

Universal Pressure Pumping, Inc.
01.2008 - 10.2015

High school diploma -

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Kaleb Phipps