Driven management professional well-versed in increasing profitability by repositioning bottom producing stores through upselling of personalized products. Adept at analyzing business operations and identifying areas of improvement.
Overview
16
16
years of professional experience
Work History
General Manager
Hai Hospitality/ Loro Asian Smokehouse
07.2023 - Current
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Managed budget implementations, employee evaluations, and contract details.
Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Took over a struggling restaurant ranging from a negative to 5% EBITA and and now averaging 14.8% to 24.6%
Brought food cost down from 31% to 25.6%
Implemented a strategy to change the culture of a restaurant, brought a new positive hospitality forward, and new service model to the company.
Turning the restaurant ratings from a 4 star average to 4.5 star average across all platforms.
Championed continuous improvement initiatives that enhanced operational performance across all departments.
Used the P&L to find opportunities for the restaurant to become more profitable and implemented the necessary changes.
Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Regional Manager
Dickey's Barbeque
10.2022 - 05.2023
Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
Established and maintained operational standards for 5 locations.
Introduced cost-saving initiatives to reduce losses and increase profit margin.
Developed vendor network of contacts to drive down costs and increase revenues.
Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
Developed sales strategy based on research of consumer buying trends and market conditions.
District Manager
Gene Street Family Concepts
05.2016 - 10.2022
Evaluated costs against expected market price points and set structures to achieve profit targets.
Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
Built positive and productive relationships with store and field leadership.
Modeled best practices for sales and customer service.
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Supervised 5 locations to enforce high-quality standards of operation.
Introduced cost-saving initiatives to reduce losses and increase profit margin.
Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
Generated financial and operational reports to assist management with business strategy.
Exceeded sales targets with well-developed sales strategy and empowering team coaching.
General Manager
Y.O. Ranch Steakhouse
11.2009 - 05.2016
Prepared annual budgets with controls to prevent overages.
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Managed budget implementations, employee evaluations and contract details.
Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Designed modern employee recognition program which boosted productivity and improved morale.
Evaluated suppliers to maintain cost controls and improve operations.
Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
Boosted productivity consolidating material planning, data collection, payroll and accounting programs into one system.
Implemented operational strategies and effectively built customer and employee loyalty.
Developed and maintained relationships with customers and suppliers through account development.
Enhanced operational efficiency and productivity by managing budgets, accounts and costs.