Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kaleb Sutton

Miami,FL

Summary

Versatile and results-driven professional with a robust background in the automotive industry, notably at Kovac Automotive. Excelled in customer service and automotive repair sales, leveraging ASE Certification and a strong work ethic to enhance service delivery and client satisfaction. Proven track record in troubleshooting diagnostics and fostering team collaboration, significantly improving operational efficiency.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Automotive Service Advisor

Kovac Automotive
DAVIE , FL
07.2024 - Current
  • Greeted customers, identified their needs and provided advice on automotive services.
  • Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
  • Analyzed technician notes to ensure accuracy of repair orders before submitting invoices to customers.
  • Coordinated delivery of vehicles upon completion of repairs or scheduled maintenance.
  • Collaborated closely with colleagues across departments such as sales, finance and accounting.
  • Taught and trained new sales personnel on customer service and sales techniques.
  • Assisted the shop with parts selection and ordering.
  • Processed the shop's orders and ensured the timely delivery of requested items.
  • Arranged and directed delivery and installation of products and equipment.

Automotive Technician

Warren Henry Automotive Group
North Miami, FL
05.2023 - 02.2024
  • Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
  • Diagnosed mechanical problems using specialized computer software and diagnostic tools.
  • Kept detailed records of repairs, labor involved and parts used.
  • Cooperated with other technicians from different disciplines to achieve optimal integration.
  • Inspected vehicle engines and other components to identify potential issues.
  • Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
  • Conducted scheduled maintenance services such as oil changes, tune-ups, and filter replacements.
  • Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
  • Adjusted headlights for proper alignment per customer request.
  • Utilized scan tools to diagnose drivability concerns on gasoline powered cars and trucks.
  • Provided accurate estimates of repair times to customers prior to work being performed.
  • Utilized infrared engine analyzers, compression gauges and computerized diagnostic devices to test vehicle components and systems.
  • Interpreted drawings and schematics to pinpoint sources of mechanical issues.
  • Performed drive ability tests on vehicles after repairs were completed.
  • Attended technical training courses when available to increase knowledge base.
  • Operated a variety of shop equipment safely and efficiently.
  • Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
  • Responded promptly to emergency service requests from customers in order to prevent further damage or disruption of service.

Pizza Delivery Driver

Dominos Pizza Inc.
Aurora, IL
02.2022 - 07.2022
  • Greeted customers upon arrival, took orders and provided product knowledge.
  • Prepared pizzas according to customer specifications.
  • Ensured all food safety regulations were followed during preparation process.
  • Delivered pizza to customers in a timely manner while adhering to traffic laws.
  • Assisted customers with questions or complaints regarding their orders.
  • Processed cash and credit and debit payments accurately using point-of-sale system.
  • Maintained cleanliness of restaurant dining area, kitchen, and delivery vehicle.
  • Verified accuracy of orders prior to leaving for deliveries utilizing checklist procedure.

Crew Member

McDonald's
Aurora, IL
06.2021 - 08.2021
  • Educated customers on menu items, product ingredients and nutritional values.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.

Education

High School Diploma -

Waubonsie Valley High School
Aurora, IL
05-2021

Skills

  • Customer Service
  • Strong work ethic
  • Estimating work
  • Preventive maintenance
  • Alignments experience
  • Parts replacement
  • Tire mounting and balancing
  • Warranty claims process management
  • ASE Certification
  • Installing equipment
  • Troubleshooting and diagnostics
  • Electrical circuit diagrams
  • Automotive repair sales
  • Coolant flushes
  • Hazmat knowledge
  • Understanding suspension systems
  • Brake systems
  • System repairs
  • Safe food handling
  • Food assembly
  • Cash-handling experience
  • Heavy lifting capacity
  • Working with diverse people
  • Cleaning and sanitation

Certification

  • Passed ASE A5 Brakes
  • passed ASE A6 Electrical/Electronic Systems

Timeline

Automotive Service Advisor

Kovac Automotive
07.2024 - Current

Automotive Technician

Warren Henry Automotive Group
05.2023 - 02.2024

Pizza Delivery Driver

Dominos Pizza Inc.
02.2022 - 07.2022

Crew Member

McDonald's
06.2021 - 08.2021

High School Diploma -

Waubonsie Valley High School

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Kaleb Sutton