Kaleb Walker
Weatherford,TX
Summary
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
8
8
years of professional experience
Work History
HVAC Technician and Service Sale Team Lead
CBAC
Weatherford, TX
04.2022 - Current
- Troubleshot and diagnosed issues with HVAC equipment, providing recommendations for remediation.
- Maintained records of all repairs and maintenance activities for future reference purposes.
- Resolved customer complaints regarding installation or service issues in a timely manner.
- Tracked repairs made, labor time and parts used to calculate bill.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
- Led teams to complete large installation projects on time and within specific parameters outlined in customer documentation.
- Planned work procedures using charts, technical manuals and experience.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Motivated staff through positive reinforcement techniques.
Operations Manager Event Center
City Of Weatherford
Weatherford, TX
06.2017 - 05.2021
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
Key Carrier
TJ Maxx
Weatherford, TX
09.2015 - 05.2017
- Followed opening and closing procedures as outlined by the manager.
- Provided excellent customer service to ensure customer satisfaction.
- Participated in physical inventories as requested by management team.
- Organized backroom stock areas according to company guidelines.
- Resolved customer issues in a professional manner.
- Adhered to all safety regulations when handling merchandise or operating equipment.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Collaborated with management to determine key tasks and delegate to staff members.
Education
High School Diploma -
Weatherford High School
Weatherford, TX05-2016
Skills
- Accountability: Take initiative and responsibility
- Organization: Allocate resources, prioritize, and manage projects effectively
- Delegation: Respect team members’ talents and allocate work accordingly
- Direction: Provide clear guidance toward achieving goals
- Communication: Ensure everyone understands roles, timelines, and objectives
- Inspiration & Motivation: Drive results and strengthen team cohesion
Timeline
HVAC Technician and Service Sale Team Lead
CBAC
04.2022 - Current
Operations Manager Event Center
City Of Weatherford
06.2017 - 05.2021
Key Carrier
TJ Maxx
09.2015 - 05.2017
High School Diploma -
Weatherford High School
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