Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Kaleb Webb

Spring

Summary

Accomplished Operations Manager with 14 years of professional experience, including 3 years managing fully remote teams to work cohesively across 4 time zones. Strong communicator with the ability to professionally manage and support cross-functional teams to deliver high-impact results. Skilled in building high-performing teams to provide excellent client service and execute complex programs using digital metrics and project management tools.

Overview

8
8
years of professional experience

Work History

Operations Manager (Remote)

Alessia’s Travels
06.2020 - 01.2023
  • Recruited to manage remote operations and ensure high-quality service delivery from a geographically diverse team of 11 professionals.
  • - Utilized Asana, Zoom, and BI tools to professionally facilitate communication, streamline teamwork, and manage programs with a 100% on-time project completion rate.
  • - Established a strong collaborative culture within the remote team while introducing best practices that led to a 35% staff retention rate over 3 years.
  • - Worked closely with travel leadership and clients to ensure exceptional service outcomes, contributing to 200% YOY revenue growth for the past 2 years.
  • - Negotiated cost-saving deals with international manufacturers, reducing production expenses by 11% while ensuring material quality.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Streamlined operational workflows, enhancing efficiency and reducing processing times across travel service departments.
  • Led cross-functional teams to implement process improvements, resulting in enhanced service delivery and customer satisfaction.

Operations Manager

Salami Sam’s
04.2015 - 09.2018
  • Directed operations for Tennessee’s largest fast-casual sandwich chain, leading a multifaceted team of 12 and managing programs across 27 locations with over 450 team members.
  • - Managed complex distribution operations and ensured consistency in service across all stores.
  • - Streamlined workflows to reduce food waste by 15% and increase team productivity by 10%.
  • - Worked with vendors and suppliers to negotiate contracts, achieving an 8% average cost reduction and ensuring timely delivery.
  • - Maintained a 95% staff retention rate through strong leadership and effective communication programs, reducing turnover-related costs by 50%.
  • - Managed a $3M+ annual budget with 20% cost savings through operational controls and vendor optimization.
  • Led cross-functional teams to implement process improvements, increasing overall efficiency.
  • Streamlined operational workflows to enhance productivity and reduce processing times.

Education

Bachelor of Science - Exercise Science

Lonestar College Montgomery
Spring, TX
12-2028

Skills

  • - Remote Team Leadership
  • - Client Service Management
  • - Strong Communication Skills
  • - Remote Meeting Facilitation
  • - Technology Integration
  • - Project & Program Management
  • - Workflow Delegation
  • - Process Improvement
  • - Cross-Functional Teamwork
  • - Change Management
  • - Risk Mitigation

Languages

Spanish
Professional Working
English
Full Professional

Interests

TED Talks, Meditating, Hiking, Learning Languages (currently learning Spanish)

Timeline

Operations Manager (Remote)

Alessia’s Travels
06.2020 - 01.2023

Operations Manager

Salami Sam’s
04.2015 - 09.2018

Bachelor of Science - Exercise Science

Lonestar College Montgomery

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