Kaleb Wilson
Walnut Ridge,AR
Summary
Accomplished Operations Manager with a proven track record at Mitchell Logging and Sawmill Co LLC, enhancing performance outcomes through effective staff training and operations management. Skilled in problem-solving and team leadership, demonstrated by significantly reducing risk exposure and improving customer satisfaction. Expert in implementing policies and driving process improvement, ensuring compliance and operational excellence.
Overview
16
16
years of professional experience
Work History
Operations Manager
Mitchell Logging and Sawmill Co LLC
05.2020 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Corporate Compliance Manager
Cavalier Healthcare of England
01.2016 - 05.2020
- Reduced risk exposure by conducting thorough due diligence on potential business partners and vendors.
- Increased adherence to industry standards by consistently updating the company''s knowledge base on relevant laws, regulations, and best practices.
- Facilitated cross-functional collaboration to embed compliance considerations into key business decisions throughout all levels of the organization.
- Elevated board awareness on significant compliance matters by presenting insightful reports at regular meetings, enabling informed decision-making processes.
- Upheld the integrity of internal investigations by maintaining strict confidentiality and impartiality in all matters relating to potential compliance breaches.
- Empowered employees to act as ambassadors for corporate values by launching targeted campaigns that instilled a sense of shared responsibility towards ethical conduct across all departments.
Lead Health Unit Coordinator
Baxter Regional Medical Center
04.2014 - 01.2016
- Mitigated potential risks by conducting regular audits of unit practices and implementing corrective actions when necessary.
- Demonstrated exceptional leadership skills as a mentor and resource for health unit coordinators, promoting a culture of learning and growth.
- Improved staff efficiency through the development of comprehensive work schedules and task delegation strategies.
- Managed inventory levels of medical supplies to prevent shortages while reducing waste and controlling costs within the unit budget constraints.
Risk Consultant
Owens Property and Casualty Agency Inc
05.2011 - 03.2014
- Contributed significantly to the successful navigation of organizational change initiatives by proactively addressing potential risks and identifying opportunities for growth.
- Collaborated with cross-functional teams for effective risk identification and mitigation efforts.
- Leveraged data analytics tools in the evaluation of risk factors, enhancing accuracy in predicting possible outcomes and driving better-informed decisions.
- Developed detailed action plans to mitigate potential risks, safeguarding company assets and reputation.
Customer Service Manager
Walmart
03.2008 - 05.2011
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
Education
Bachelor of Science - Business Administration And Management
Arkansas State University
State University, ARAssociate of Science - Business Management
Ozarka College
Melbourne, ARHigh School Diploma -
Sloan-Hendrix High School
Imboden, ARSkills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Staff Training
- Decision-Making
- Employee relations and conflict resolution
- Staff Management
- Policies and procedures implementation
- Staff Development
- Process Improvement
- Performance Management
Timeline
Operations Manager
Mitchell Logging and Sawmill Co LLC
05.2020 - Current
Corporate Compliance Manager
Cavalier Healthcare of England
01.2016 - 05.2020
Lead Health Unit Coordinator
Baxter Regional Medical Center
04.2014 - 01.2016
Risk Consultant
Owens Property and Casualty Agency Inc
05.2011 - 03.2014
Customer Service Manager
Walmart
03.2008 - 05.2011
Bachelor of Science - Business Administration And Management
Arkansas State University
Associate of Science - Business Management
Ozarka College
High School Diploma -
Sloan-Hendrix High School
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