Kalee Atkins
Myrtle Beach,SC
Summary
Dynamic leader with proven expertise in store operations and customer service management honed at Marshalls Department Store. Excelled in training and mentoring teams, enhancing customer satisfaction, and streamlining cash handling processes. Achieved notable improvements in employee efficiency and store organization, demonstrating exceptional relationship building and leadership development skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Key Holder Supervisor
Marshalls Department Store
07.2018 - Current
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
- Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Ensured compliance with company policies by educating staff on expectations and taking corrective action when necessary.
- Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Skills
- Promotional strategies
- Store operations
- Employee Scheduling
- Training and mentoring
- Customer Service
- Workplace Safety
- Customer Service Management
- Team member development
- Leadership Development
- Cash Handling and Reconciliation
- Relationship Building
- Records Organization
Timeline
Key Holder Supervisor
Marshalls Department Store
07.2018 - Current
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