Kalee Boyd

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Corresponded with clients through email, telephone, or postal mail.
• Handled cash transactions and maintained sales and payments records accurately.
• Managed multiple tasks and met time-sensitive deadlines.
• Maintained confidentiality of information regarding clients and company.
• Answered central telephone system and directed calls accordingly.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Assisted with onboarding new clients and securing paperwork completion.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Organized, maintained and updated information in computer databases.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Routed incoming mail and messages to relevant personnel without delay.
• Collected multiple payments, processed transactions and updated relevant records.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Scheduled office meetings and client appointments for staff teams.
• Sorted, received, and distributed mail correspondence between departments and personnel.

Managed and motivated employees to be productive and engaged in work.

• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Onboarded new employees with training and new hire documentation.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Defined clear targets and objectives and communicated to other team members.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.

• Handle cash
• Answer phones
• Oversee office work
• Check people in and out
• Make doughnuts
• Decorate doughnuts
• Sufficiently addressed all issues with team members