Kalee Browne

• Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
• Managed accounts and client records of clients, observing confidentiality and extreme discretion.
• Completed electronic filings, initiated billing statements and managed firm administrative matters.
• Handled office scheduling and made notes for deadlines, motions and other important dates.
• Reviewed, edited and proofread legislation drafts for proper grammar, spelling, punctuation and formatting.
• Prepared case summaries for mediation conferences.
• Scheduled appointments, court appearances and depositions for busy law firm.
• Filed court documents and legal pleadings with court clerk on behalf of attorneys.
• Prepared for trials, conducting legal research and drafting pleadings.
• Developed positive working relationship with courts, clients, law enforcement members and attorneys.

• Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills
• Tracked receipts, employee hours and inventory movements
• Trained team on all aspects of operating procedures and company services
• Prepared shipments weekly with promotional products
• Responsible for planning and organizing sampling events by working hand-in-hand with retail store managers and leaders

Determined financial needs by assessing existing coverage, aligning new products and services with long-term goals

Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations

• Responded to customer calls within a few hours to swiftly resolve issues and answer questions
• Maintained high standards of customer service by building relationships with clients
• Spent ample time with each customer, going over and explaining documents to ensure key information was understood
• Approached potential clients by using direct marketing techniques, including mailings and phone contacts
• Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance
• Utilized direct marketing strategies such as mailings and phone contracts to approach potential clients and increase sales
• Generated new leads and identified potential clients by using successful direct marketing strategies
• Maintained pleasant and cordial attitude at all times, even when issues arose

• Took customer orders and capitalized on opportunities to sell special beverage options
• Set up bar for operation, obtained cash bank and stocked service bar
• Kept alcoholic beverages well-stocked and organized to meet expected demands
• Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean
• Suggested menu items to customers, driving up per sale revenues and maximizing profits
• Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors
• Developed new signature cocktails to support bar marketing brand and increase profits
• Poured and prepared mixed drinks for over 100 customers daily and created new libations drawing in clientele
• Operated efficiently in high-volume setting to prepare and serve more than 50 drinks per hour
• Closed out cash register with 100% accuracy and prepared cashier report

• Kept register accurate through correct billing, payment processing and cash management practices
• Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
• Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
• Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
• Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
• Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
• Communicated with carrier representatives, arranging for special deliveries and shipment receipts
• Handled day-to-day shipping and receiving overseeing 100-500 packages per day
• Packed, secured, labeled and applied postage to materials to prepare items for shipment
• Coordinated efficient storage areas to optimize materials movements and minimize labor hours
• Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials
• Worked effectively with shippers to resolve issues with shipments, including damaged materials and shortages
• Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
• Attended to office operations and required paperwork
• Prepared packages for shipment, pickup and courier services for prompt delivery to customers
• Assisted manager in all aspects of business operations
• Greeted guests in with friendliness and professionalism

• Developed key messaging, branding and positioning statements
• Communicated product value, quality and style to educate and entice potential customers
• Responsible for planning and organizing sampling events by working hand-in-hand with retail store managers and leaders
• Snapped professional quality photographs to use on social media channels for promotional campaigns
• Analyzed consumer usage patterns to identify trends and target key demographics
• Organized and stocked merchandise to keep necessary levels for sales demand

Managed and anticipated clerical needs of company employees, including copying, faxing and file management

• Prepared, compiled and filed documents as well as reports presented to various parties
• Maintained office safety by screening visitors, updating logs and issuing temporary passes

Provided clerical support to all team members to improve office efficiency and enhance productivity

• Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
• Met incoming customers with professional approach and provided friendly, knowledgeable assistance
• Took accurate messages for staff and management to facilitate open and speedy communication
• Kept reception area clean and organized to offer positive first impression to every visitor