Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kalee Hicks

Gainesville,MO

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Front House Manager / Server

Archies Restaurant
06.2023 - 02.2024
  • Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Managed day-to-day operation of home to comply with regulations and agency standards.
  • Strategically delegated responsibilities among staff according to individual strengths and abilities in order to maximize overall performance.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
  • Developed and maintained positive relationships with guests, vendors and other external partners to establish rapport.
  • Scheduled and coordinated staff meetings to discuss policies, procedures and goals.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.

Cook 2

Ozark Correctional Center
07.2022 - 09.2022
  • Managed Security in the Kitchen.
  • Supervised Movement of Offenders in the Kitchen.
  • Conduct Inspection for Health and Safety Hazards.
  • Discusses minor adjustments problems with offenders; refer serious problems to proper correctional facility staff.
  • Delegated offenders to specific duties to remain on task.
  • Monitored food quality and presentation to maintain high standards.
  • Ensured adherence to dietary restrictions like gluten-free or vegan options without compromising taste or presentation.
  • Maintained order during meal times.
  • Expedited response times in emergency situations by maintaining open lines of communication with fellow officers and following established protocols diligently.
  • Interviewed inmates to obtain information and assess needs.
  • Prepared reports to document incidents and violations.
  • Collaborated with medical staff to address inmate health concerns promptly, ensuring appropriate care was received as needed.
  • Supported kitchen staff training and development, leading to increased productivity and efficiency.
  • Prepared meals efficiently under time constraints.

Server

Hucklebucks Smoke and Grill
06.2018 - 07.2022


  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Contributed to inventory management by monitoring stock levels.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Education

Bachelors Degree Organizational Leadership Development -

Drury University
Ava, MO
05.2024

Certification -

Medical Billing And Coding
06.2023

Associate of Science in Biological Clinical Science -

Ozark Technical Community College
Springfield, MO
12.2021

Cosomtolgy -

Regency Beauty Institute
Springfield, MO
11.2014

Skills

  • Clear Verbal and Written Communication
  • Google Docs, Excel, MS Office, Word Doc, Software Proficiency
  • Supervision and leadership
  • Customer Relations
  • Negotiation and Conflict Resolution
  • Operations Management
  • Expense Tracking
  • Complex Problem-Solving
  • Staff Training and Development
  • Schedule Preparation
  • Cost Control
  • Customer Service

References

  • Melissa Lightfoot, (417) 844-6230
  • Dana Olsen, (417) 544-0701
  • Allison Johnson, (417) 350-7339

Timeline

Front House Manager / Server

Archies Restaurant
06.2023 - 02.2024

Cook 2

Ozark Correctional Center
07.2022 - 09.2022

Server

Hucklebucks Smoke and Grill
06.2018 - 07.2022

Bachelors Degree Organizational Leadership Development -

Drury University

Certification -

Medical Billing And Coding

Associate of Science in Biological Clinical Science -

Ozark Technical Community College

Cosomtolgy -

Regency Beauty Institute

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Kalee Hicks