KALEE LOGAN
Seminole
Summary
Experienced with coordinating unit operations, ensuring seamless workflow and task management. Uses effective communication and organizational skills to support team needs and goals. Knowledge of time management and resource allocation to enhance team performance.
Overview
18
18
years of professional experience
Work History
Unit Coordinator
Encompass Health Rehabilitation Hospital
12.2022 - 03.2025
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
Patient Access Representative/Project Assistant - Remote
Hillcrest Hospital
12.2019 - 12.2022
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
NURSE TECHNICIAN
Encompass Healthcare
12.2015 - 12.2019
- Assisted nursing staff with essential tasks, ensuring efficient delivery of high-quality care to patients.
- Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
- Managed time effectively while multitasking between various responsibilities within a fast-paced clinical setting.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Collaborated with interdisciplinary healthcare teams to ensure optimal patient care outcomes.
- Facilitated communication between patients, families, and healthcare providers, improving care coordination.
FRONT DESK SUPERVISOR
Hilton Garden Inn
06.2007 - 11.2014
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
- Contributed to the development of new front desk procedures for increased efficiency and better guest service.
Education
HIGH SCHOOL DIPLOMA -
Liberty High School
06.2005
Skills
- Experience in HIPAA compliance
- Coaching and guidance
- Patient enrollment coordination
- Data retention management
- EPIC EMR proficiency
- Order documentation
- Client intake management
- Crisis management assistance
- Proficient in schedule optimization
- Experienced in medical terminology usage
- Skilled in managing remote projects
- Financial documentation
- Effective call management
- Insurance eligibility verification
- Certified in CPR and AED
- Service excellence
- Proficient in managing multiple tasks
- Diligent and trustworthy
Timeline
Unit Coordinator
Encompass Health Rehabilitation Hospital
12.2022 - 03.2025
Patient Access Representative/Project Assistant - Remote
Hillcrest Hospital
12.2019 - 12.2022
NURSE TECHNICIAN
Encompass Healthcare
12.2015 - 12.2019
FRONT DESK SUPERVISOR
Hilton Garden Inn
06.2007 - 11.2014
HIGH SCHOOL DIPLOMA -
Liberty High School
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