Kalee Lucente
Winter Springs
Summary
Highly experienced medical professional supporting high volumes of surgical practices through expert coordination with physicians, clinical teams, and patients to manage the complex workflow of a fast-paced medical environment. Providing high quality results through communication, organization, and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Team Assistant
Orlando Health | Jewett Orthopedic Institute
Orlando
10.2024 - Current
- Coordinate and schedule high volume surgical procedures while ensuring accurate documentation and seamless communication between patients, physicians, and clinical teams.
- Serving as the primary point of contact for patients, delivering professional, compassionate support while resolving scheduling, billing, and care coordination concerns.
- Obtain and manage prior authorizations for surgical and diagnostic procedures, consistently meeting strict insurance deadlines.
Senior Front Office Assistant
Orlando Health | Jewett Orthopedic Institute
Orlando
09.2023 - 10.2024
- Scheduled patient appointments in accordance with practice-specific protocols and individual patient preferences, including obtaining required pre-certifications and authorizations for office visits.
- Collected, verified, and maintained accurate patient demographic and insurance information.
- Proficient in handling office equipment and healthcare technology while managing incoming calls professionally and efficiently delivering high-quality customer service and overall patient satisfaction.
- Maintained consistent and punctual attendance in compliance with Orlando Health policies, ADA, FMLA, HIPAA, and all applicable federal. state, and local regulations.
Patient Care Coordinator
Orlando Orthopedic Center
Orlando
07.2023 - 09.2023
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Ensured that all necessary documentation was completed and collaborated with clinical and administrative staff to meet patient needs.
Director of Operations
Chick-fil-A
Winter Springs
08.2017 - 07.2023
- Supervised and trained 50+ team members.
- Maintain high standards of customer service in a high-volume-fast-paced operational environment.
Education
Bachelor of Arts - Health Administration
University of Central Florida
Orlando, FL12-2023
High School Diploma -
Lake Howell High School
Winter Park, FL05-2020
Skills
- Strategic planning
- Patient outreach
- Excellent written and verbal communication skills
- Collaborative problem solving
- Teamwork Skills
- Organized & Detail Oriented
- Management & Leadership skills
References
References available upon request.
Timeline
Team Assistant
Orlando Health | Jewett Orthopedic Institute
10.2024 - Current
Senior Front Office Assistant
Orlando Health | Jewett Orthopedic Institute
09.2023 - 10.2024
Patient Care Coordinator
Orlando Orthopedic Center
07.2023 - 09.2023
Director of Operations
Chick-fil-A
08.2017 - 07.2023
Bachelor of Arts - Health Administration
University of Central Florida
High School Diploma -
Lake Howell High School