Kalee Lucente
Maitland,FL
Summary
Healthcare administration professional with experience supporting high-volume medical practices and coordinating personalized patient care. Skilled in patient communication, complex scheduling, insurance coordination, documentation, and collaboration with physicians and clinical teams. Committed to organization, confidentiality, and delivering a seamless patient experience.
Overview
9
9
years of professional experience
Work History
Executive Administrative Assistant
Michael J. D'Ambrose, M.D., P.A.
04.2026 - Current
- Coordinate personalized care for concierge patients, ensuring timely scheduling, follow-ups, and continuity of care
- Manage high-touch patient communication by phone, text, and secure patient messaging platforms
- Schedule and manage complex provider calendars, including same-day and urgent appointments
- Deliver exceptional white-glove service to maintain a premium patient experience
- Build strong relationships with patients, proactively addressing needs with discretion and confidentiality
Team Associate
Orlando Health | Jewett Orthopedic Institute
10.2024 - 04.2026
- Coordinate and schedule high-volume surgical procedures while ensuring accurate documentation and seamless communication between patients, physicians, and clinical teams
- Serve as a primary point of contact for patients, providing professional, compassionate support and resolving scheduling, billing, and care coordination concerns
- Obtain and manage prior authorizations for surgical and diagnostic procedures, consistently meeting strict insurance deadlines
Senior Front Office Assistant
Orlando Health | Jewett Orthopedic Institute
09.2023 - 10.2024
- Coordinated patient check-in, registration, and appointment scheduling for high-volume orthopedic front office operations.
- Managed multi-line phone coverage, directing calls, messages, and urgent requests to appropriate clinical staff.
- Verified insurance eligibility, referrals, and demographic information to support accurate patient intake.
- Reviewed charts and documentation for completeness, reducing front desk errors and supporting timely visits.
Patient Care Coordinator
Orlando Health | Jewett Orthopedic Institute
07.2023 - 09.2023
- Managed prior authorizations and referrals, reducing delays in specialty care access.
- Coordinated patient scheduling, aligning orthopedic appointments with provider availability and treatment plans.
- Verified insurance eligibility and benefits, supporting accurate intake and financial clearance.
Director of Operations
Chick-fil-A
08.2017 - 07.2023
- Directed daily restaurant operations, aligning labor, service flow, and guest experience standards.
- Oversaw team training, coaching, and accountability to strengthen performance and consistency.
- Maintained high customer-service standards in a high-volume, fast-paced operational environment
Education
Bachelor of Arts - Health Administration
University of Central Florida
Orlando, FL12-2023
High School Diploma -
Lake Howell High School
Orlando, FL05-2020
Skills
- Client relations
- Care coordination
- Patient outreach
- Care management
- Calendar management
- Patient care
- Operational management
- Problem-solving
- Teamwork and collaboration
- Organizational skills
- Insurance coordination
Timeline
Executive Administrative Assistant
Michael J. D'Ambrose, M.D., P.A.
04.2026 - Current
Team Associate
Orlando Health | Jewett Orthopedic Institute
10.2024 - 04.2026
Senior Front Office Assistant
Orlando Health | Jewett Orthopedic Institute
09.2023 - 10.2024
Patient Care Coordinator
Orlando Health | Jewett Orthopedic Institute
07.2023 - 09.2023
Director of Operations
Chick-fil-A
08.2017 - 07.2023
Bachelor of Arts - Health Administration
University of Central Florida
High School Diploma -
Lake Howell High School