Hi, I’m
Kalee Petty
Lexington,SC
Summary
Detailed oriented administrative professional with 3 plus years of experience. Excelling in customer service and meticulous data entry. Providing remarkable customer support, and maintaining accurate records. Proficient in utilizing CRM systems, with notable organizational and multitasking abilities. Able to manage front desk responsibilities all while maintaining high standards in data entry precision. Committed to providing outstanding customer service and contributing to streamlined office processes.
Overview
2
years of professional experience
Work History
Heartland Dental Fully Remote
Patient Service Representative
12.2021 - 07.2022
Job overview
- Set up patients for appointments with timely benefits verification, referral processing, and insurance authorizations
- Served patients by answering calls, scheduling appointments, and coordinating registrations
- Coordinated communication between patients, family members, and medical staff
- Collected payments and updated accounts with current payment information
- Improved quality of care with diligent attention to patient needs and delivery strategies
- Exhibited professionalism during challenging situations to improve patient satisfaction.
Oakbend Physical TherapyCypress, TX
Patient Access Representative
11.2020 - 12.2021
Job overview
- Supported patient service needs by coordinating efficient referrals for additional resources
- Improved quality of care with diligent attention to patient needs and delivery strategies
- Conveyed policies and procedures to patients from medical and administrative standpoints
- Built and maintained strong team relationships, fostering positive work environment
- Provided front desk support and customer service satisfaction to patients, with courtesy, respect, and professionalism
- Obtained and accurately entered demographic, clinical and financial data into computer systems
- Identified and collected copayments to meet financial obligation
- Registered patients, routed documentation, and escorted individuals to procedure locations
- Verified insurance eligibility, referral authorization and financial education.
Education
Lone Star College, Cypress, TX
Associate in Science (AS) from Psychology
University Overview
Status: In progress
Abeka Academy, Pesacola, FL
High School Diploma
University Overview
Status: Graduated
Skills
- Communication
- Database Search and Data Entry
- Engaging personality
- Medical Billing
- Appointment Scheduling
- Office Administration
- Excellent time management
- Flexibility and Adaptability
- Organizational Skills
- Analytical and Critical Thinking
Timeline
Patient Service Representative
Heartland Dental Fully Remote
12.2021 - 07.2022
Patient Access Representative
Oakbend Physical Therapy
11.2020 - 12.2021
Lone Star College
Associate in Science (AS) from Psychology
Abeka Academy
High School Diploma
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