Kalee Tull
Texas City,TX
Summary
Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration, and Leadership skills.
Overview
3
3
years of professional experience
Work History
Sales Associate
Lowe's
Texas City, Texas
02.2022 - 04.2023
- Demonstrated product features and benefits for customers' needs.
- Attended weekly team meetings to review performance goals and objectives.
- Maintained cleanliness of store environment including floors, windows, displays.
- Conducted inventories on a regular basis to track stock levels.
- Developed promotional strategies to increase sales volume.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Processed transactions using a point-of-sale system.
- Upsold additional items based on customer interests and needs.
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed credit card transactions quickly and securely.
- Used technology resources to assist customers in locating and selecting items.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Built and maintained relationships with peers and upper management to drive team success.
- Developed trusting relationships with customers by making personal connections.
- Collected payments and provided accurate change.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Conducted product demonstrations to highlight features and benefits.
- Answered incoming telephone calls to provide store, products and services information.
- Assessed customer needs to provide assistance and information on product features.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked with fellow sales team members to achieve group targets.
- Organized store by returning merchandise to proper areas and restocked displays.
- Greeted customers to determine wants or needs.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Bagged or packaged purchases and wrapped gifts.
- Recommended, selected and located merchandise based on customer desires.
- Cleaned shelves, counters and tables to maintain organized store.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Team Leader
Dollar Tree Stores
Texas City, Texas
07.2022 - 12.2022
- Ensured compliance with all safety regulations in the workplace.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Established clear expectations for employees, providing guidance when needed.
- Maintained a positive work environment that promoted collaboration between team members.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Reviewed completed work to verify consistency, quality, and conformance.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Oversaw training and development programs to enhance team skills and knowledge.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Ensured compliance with legal and regulatory requirements in all team activities.
- Delegated daily tasks to team members to optimize group productivity.
- Assessed market trends and competitor strategies to inform team direction and focus.
- Managed conflict resolution within the team to maintain a positive work environment.
- Motivated team members through recognition programs and performance-based incentives.
- Maintained daily inventory to facilitate successful material distribution.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Completed daily quality assurance duties to provide feedback for improvements.
- Fostered a culture of continuous improvement, encouraging innovation and efficiency.
- Offered training and support to keep team members motivated and working toward objectives.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Implemented strategies to take advantage of new opportunities.
Assistant Manager
Dollar General Market
League City, Texas
01.2020 - 10.2021
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Resolved conflicts between team members in an effective manner.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Communicated regularly with customers to gain insights into their needs.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Established processes for monitoring customer satisfaction levels.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Delegated work to staff, setting priorities and goals.
Skills
- Promotional support
- Exceeds sales goals
- Money handling
- Written and oral communication skills
- Time management
- Cleaning techniques
- Positive and professional
- Upselling
- Strategic planning
- Listening skills
- Verbal/written communication
- Goal oriented
- Customer engagement
- Professional demeanor
- Exceptional customer service
- Display setup
- Sales expertise
- Outgoing personality
- Business development
- Customer needs assessment
- Brand promotion
- Goal tracking
- Inventory control procedures
- Cash handling accuracy
- Friendly and outgoing
- Store opening and closing
- Service oriented
- POS system operation
- Product sales
- Inventory control
- Complex Problem-solving
- Sales goals attainment
- Stocking and receiving
- Shipment processing
- Conflict resolution
- Task prioritization
- Client service
- Product promotions
- Sales strategies
- Point of sale operation
- Problem-solving
- Merchandising
- Money transfer systems
- Merchandise display
- Product recommendations
- Flexible schedule
- Excellent communication skills
- Reading comprehension skills
- Verbal and written communication
- Sales development
- Energetic self-starter
- Customer service
- Reliable and punctual
- Cash handling
- Cash register operation
- Schedule management
- Staff supervision
- Employee mentoring
- Customer relationship management (CRM)
- Negotiation
- Marketing
- Staff management
- Staff training
- Staff development
- Vendor management
- Client relationships
- Relationship building
- Payment verification
- Motivational leadership
- Sales strategy
- Staff training and development
- POS systems
- Customer care
- Opening and closing procedures
- Hospitality and accommodation
- Assignment delegation
- Mentoring and training
- Tactful conflict resolution
- Pricing and labeling
- Sales presentations
- Team leadership
- Sales training
- Performance assessment
- Upselling and cross selling
- Client relationship management
- Meeting sales goals
- Teamwork and collaboration
- Persistent and resilient
- Shipping and receiving
- Positive customer experience
- Meeting and exceeding sales goals
Timeline
Team Leader
Dollar Tree Stores
07.2022 - 12.2022
Sales Associate
Lowe's
02.2022 - 04.2023
Assistant Manager
Dollar General Market
01.2020 - 10.2021
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