Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kaleel Hollis

Kannapolis,NC

Summary

Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. Four years of progressive IT experience.

Overview

3
3
years of professional experience

Work History

System Administrator

Denso Manufacturing
04.2023 - Current
  • Designed and implemented virtualization strategies, maximizing hardware utilization while reducing costs associated with physical infrastructure expansion.
  • Enhanced system performance by optimizing VMware configurations and settings.
  • Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
  • Enhanced network security by monitoring systems for potential threats and vulnerabilities.
  • Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
  • Streamlined data storage by designing and implementing effective backup solutions.
  • Created and serviced administrator and user accounts on Linux-based systems, managing multiple deployments.
  • Increased productivity by automating routine tasks using scripting languages and tools.

VoIP Network Engineer

TelWare Corporation
04.2022 - 04.2023
  • Delivered consistent results by maintaining current knowledge on industry trends, best practices, and emerging technologies related to VoIP systems.
  • Optimized call quality by identifying and resolving network bottlenecks.
  • Expedited issue resolution by conducting root cause analysis and implementing appropriate corrective measures to prevent reoccurrence of network problems.
  • Enhanced customer satisfaction by providing prompt and efficient application support to endusers.
  • Identified and immediately resolved issues with network devices.
  • Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.

Help Desk

DNP Corporation
11.2021 - 04.2022
  • Streamlined help desk operations by providing clear communication, documentation, and prioritization of tasks for team members.
  • Streamlined help desk processes for improved response times and customer satisfaction.
  • Improved help desk response times by efficiently prioritizing support requests based on urgency and impact on business operations.
  • Enhanced printer efficiency by performing regular maintenance and troubleshooting tasks.
  • Reduced downtime for clients by quickly resolving technical issues with printers and related equipment.

Technical Support

Spectrum
05.2021 - 11.2021
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Provided training to end users on new and updated systems and software.

Education

Bachelor of Science - Information Technology

North Carolina A & T State University
Greensboro, NC
12.2022

Skills

  • Data Loss Prevention
  • Security Information and Event Management
  • Disaster Recovery Planning
  • Network systems installation
  • Cisco Technologies Expertise
  • Linux Server Management
  • Desktop troubleshooting
  • Backup Management
  • Network Administration

Accomplishments

  • Spearheaded the expansion of the Production network in order to collect business critical data from production line.
  • Implemented Trend Micro Security Solution across multiple networks.
  • Successfully migrated data storage solutions from Unitrends to Veeam.
  • Implemented vNUMA within VMWare environment to alleviate all critical alerts.

Timeline

System Administrator

Denso Manufacturing
04.2023 - Current

VoIP Network Engineer

TelWare Corporation
04.2022 - 04.2023

Help Desk

DNP Corporation
11.2021 - 04.2022

Technical Support

Spectrum
05.2021 - 11.2021

Bachelor of Science - Information Technology

North Carolina A & T State University

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Kaleel Hollis