Kaleem Stepherson
Maryland
Summary
Dynamic Assistant Property Manager at David S. Brown Enterprises with a proven track record in lease administration and conflict resolution. Expert in CRM utilization and marketing strategies, successfully enhancing tenant satisfaction and occupancy rates. Adept at maintaining strong relationships while ensuring compliance with community policies and effective communication.
Overview
6
6
years of professional experience
Work History
Assistant Property Manager
David S. Brown Enterprises
, MD
08.2024 - Current
- Organized leasing paperwork and ensured compliance with policies.
- Assisted in property inspections and maintenance coordination.
- Managed tenant communications and resolved issues promptly.
- Maintained accurate records of rent payments and tenant information.
- Supported marketing efforts to attract new tenants through various channels.
- Coordinated move-in and move-out processes for residents efficiently.
- Facilitated communication between management and maintenance teams effectively.
- Implemented property management software to streamline operations efficiently.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Handled resident complaints and expedited maintenance requests.
- Collected monthly assessments, rental fees, deposits and payments.
- Kept records of correspondence with residents and tenants.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Conducted apartment tours for potential tenants and answered questions about property.
- Checked rental eligibility by following company's verification process.
Residential Application Administrator
David S. Brown Enterprises
Owings Mills, Maryland
09.2023 - 08.2024
- Managed leasing operations for residential and commercial properties.
- Coordinated tenant screening and lease signing processes efficiently.
- Maintained relationships with tenants, addressing concerns promptly and effectively.
- Assisted in budgeting and financial reporting for property management activities.
- Collaborated with maintenance teams to resolve tenant maintenance requests swiftly.
- Created leasing contracts, collected rent payments, and maintained tenant records.
- Resolved tenant complaints in a timely manner to maintain positive relationships.
- Received, checked and processed applications for new leases.
- Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
- Ensured compliance with all state and local laws regarding fair housing practices.
- Oversaw daily operations, maintenance, and administration of various properties.
- Provided potential tenants tours of properties.
- Provided customer service support to ensure satisfaction throughout the tenancy period.
Leasing Administrator
Franklin Park At Greenbelt Station
Greenbelt, MD
11.2021 - 11.2023
- Received rent payments and tracked transactions in accounting software.
- Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
- Maintained accurate records of correspondence with and from tenants.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Encouraged prospective tenants to fill out applications after property tours.
- Conducted background checks on applicants.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Tracked leads using CRM software and followed up with interested parties.
- Checked rental eligibility by following company's verification process.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
- Built brand loyalty by delivering stellar leasing experience to residents.
- Escalated critical issues to property manager to deliver immediate resolution.
- Conducted informative and personalized tours, resulting in new leases.
- Used conflict resolution skills to quickly resolve issues among residents.
Loan Processor
Aerotek/Andrews Federal Credit Union
Suitland, MD
10.2020 - 10.2021
- Evaluate, authorize, or recommend approval of loan applications for people and businesses
- Obtain, verify, and analyze the applicant’s financial information, such as the credit rating and income level
- Ensure compliance with company policies underwriting guidelines and lending program requirements
- Ordering all necessary supporting documents such as VOE, title appraisals, transcripts, case numbers
- Ensure loans are processed in accordance with established guidelines and Truth and Lending rules and regulations
- Preparing disclosures in a timely fashion
- Worked closely with loan officers in managing lending profiles and satisfying monthly sales goals
- Coordinated, managed and monitored client files within a prescribed and desirable time frame
- Worked with various internal departments as well as external organizations to obtain processing related documentation or obtain necessary information needed to complete an application, including, but not limited to: IRS Transcripts, Title Reports, Homeowner's Insurance, Ordering Appraisals
- Analyze and evaluate client's financial analysis/ budget which included tax returns, social security numbers, bank statements and other sensitive information
- Maintained Loan Officer database and coordinated loan submissions to processing and closing
Loan Officer Assistant
M&T Bank
12.2019 - 10.2020
- Evaluate, authorize, or recommend approval of loan applications for people and businesses
- Obtain, verify, and analyze the applicant’s financial information, such as the credit rating and income level
- Coordinated, managed and monitored client files within a prescribed and desirable time frame
- Worked with various internal departments as well as external organizations to obtain processing related documentation or obtain necessary information needed to complete an application, including, but not limited to: IRS Transcripts, Title Reports, Homeowner's Insurance, Ordering Appraisals
- Analyze and evaluate client's financial analysis/ budget which included tax returns, social security numbers, bank statements and other sensitive information
- Maintained Loan Officer database and coordinated loan submissions to processing and closing
- Reviewed customer accounts to determine on-time payments and loan terms compliance.
- Prepared and delivered loan documents to title and escrow teams.
Education
Accounting
Lincoln College of New England
01.2016
Seneca High School
06.2013
Skills
- Organized Mindset
- Collection Actions
- Competitive Research
- Background Check Process
- Lease Agreements
- Community Policies
- Leasing Terms and Specifications
- Sales and Marketing Aptitude
- Customer Service
- Common Sense Reasoning
- Sales Techniques
- Relationship Building
- Property Maintenance
- Lease administration
- CRM utilization
- Rent collection
- Marketing strategies
- Background checks
- Customer relationship management
- Effective communication
- Conflict resolution
- Vendor coordination
- Lease management experience
Accomplishments
- "Ready In A Pitch" Award - David S. Brown Enterprises
Timeline
Assistant Property Manager
David S. Brown Enterprises
08.2024 - Current
Residential Application Administrator
David S. Brown Enterprises
09.2023 - 08.2024
Leasing Administrator
Franklin Park At Greenbelt Station
11.2021 - 11.2023
Loan Processor
Aerotek/Andrews Federal Credit Union
10.2020 - 10.2021
Loan Officer Assistant
M&T Bank
12.2019 - 10.2020
Accounting
Lincoln College of New England
Seneca High School
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