Hi, I’m
KALEEN BENNETT
Memphis,TN
Overview
23
years of professional experience
Work History
ReconHSS
Founder / Consultant
01.2023 - Current
Job overview
- Developed strategic partnerships to enhance service offerings and market reach.
- Streamlined operational processes to increase efficiency and reduce costs across multiple projects.
- Directed organizational strategy to align operations with long-term business goals.
- Oversaw financial planning and analysis to ensure sustainable growth and profitability.
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Drove profitability with thorough financial analysis and strategic decisionmaking.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Oversaw financial management, budgeting, and resource allocation for sustainable business practices.
- Led cross-functional teams to implement process improvements and increase operational efficiency.
- Analyzed industry trends to inform strategic planning and competitive positioning initiatives.
- Spearheaded development of technology-driven solutions for improved service effectiveness and client engagement.
- Implemented efficient operational processes to optimize productivity and resource allocation.
- Developed operational frameworks to enhance service delivery and client satisfaction.
BASIC Online
Regional Director of Sales
01.2023 - 12.2024
Job overview
- Developed and executed sales strategies to drive revenue growth across multiple regions.
- Reported sales activity, generated sales proposals and maintained customer contact database to achieve sales objectives and quota.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Analyzed sales data and kept up to date with market trends.
- Formulated tactics and strategies to target new potential customers within prioritized markets.
- Developed strong relationships with key clients for increased customer retention and higher sales volumes.
- Implemented robust territory management practices that ensured optimal coverage of target markets.
Client Concierge Sales Management Group
Regional Director of Sales
06.2021 - 10.2022
Job overview
- Created robust sales plans and set territory quotas.
- Forecasted annual, quarterly and monthly sales goals.
- Coordinated full sales operations within assigned region.
- Researched customer needs, market trends and competitor activities.
- Built and managed sales funnel using metrics to forecast achievements and measure goals.
- Identified new product opportunities and target customers.
- Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
- Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
- Captured and completed sales with customer-savvy quotes, proposals and contract management strategies.
Chartwell Hospitality
Area Director of Sales
04.2018 - 06.2021
Job overview
- Proactive Selling through face to face appointments, cold calling and tele-prospecting
- Developed strategies to achieve monthly top line revenue goals and increasing STR market share of the hotels
- Deliver Presentations regarding market analytics for Executive Team, Senior Management, Stake holders, Corporate Partners and Clients
- Developed and maintained Annual Marketing Plans and Sales Budgets for multiple hotels
- Achieved Sales goals and daily sales activities for account maintenance, saturation and penetration through Business to Business sales efforts and client relationship building.
- Organize, maintain, and tracks sales data and research For Weekly, Monthly and Quarterly reporting
- Coached, counseled and reviewed performance of Sales Staff and ensured office workflow and administrative processes and operations ran smoothly.
- Spent 8 months as Task Force Director/Support Staff providing Sales efforts or additional onboard training for Chartwell portfolio of hotels.
- Assist with Corporate Negotiated Accounts and Sales Support for Chartwell hotels including; Marriott, Hilton,Courtyard and Residence Inn within the Franklin/Cool Springs market .
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
TMI Hospitality
Area Director of Market Sales
01.2015 - 04.2018
Job overview
- Managed the Sales efforts of four hotels and three major Brands; Marriott, Hilton and Radisson.
- Cultivate and maintain positive RevPar Index for multiple properties consistently for maximum growth potential.
- Deliver Presentations regarding market analytics for Executive Team, Senior Management, Stake holders, Corporate Partners and Clients.
- Developed and maintained Annual Marketing Plan and Sales Budget with the General Managers and Director of Regional Sales
- Establish relationships with corporate businesses, third party Booking Partners and revenue optimizing channels to ensure the success of the properties.
- Analyzed and developed revenue strategies using such tools as STR reports, Travel Click Products, demand analysis and applicable front office and Back office systems.
- Implemented Sales Programs for communication, learning and lead generation through all departments of the hotel.
- Provided sales training to staff of hotel as applicable.
- Organized, maintained, and tracked sales data and research to optimize the market position of the hotels I supported.
- Managed and appraised performance of Sales staff as well as plan and direct work assignments for the team.
P.Kossow Paint LLC
Office Manager/Property Services
02.2012 - 12.2015
Job overview
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Coordinated special projects and managed schedules.
- Evaluated employee records and productivity to complete employee evaluations.
- Developed standard operating procedures for all administrative employees.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Sourced vendors for special project needs and negotiated contracts.
- Arranged corporate and office conferences for company employees and guests.
- Oversaw quality control and productivity rates to increase revenue and production times.
Hilton Worldwide
Regional Learning Manager - Americas
02.2010 - 12.2012
Job overview
- Executed the sales education delivery strategy as determined by the Director of the Commercial College and Brand leadership
- Maintain a 9.4 Personal Benchmark for training delivery and content compared to industry 8.5 Benchmark
- Development and execution of Hilton Worldwide Learning curriculum that enables property operations to achieve brand business targets and revenue goals
- Communicated participant evaluation data regularly to Commercial College/School of Sales and Brand Stakeholders
- Provided sales education solutions to properties and Franchise leaders that help them improve results
- Assist in creative development for Learning Portal for Hilton Worldwide Commercial College
- Design, schedule and deliver sales education programs including instructor led sessions, regional learning activities, webinars, or other learning solutions tailored to meet specific needs
- Attend Trade Shows to promote New platforms and initiative for the Hilton Worldwide Commercial College
Hyatt Place
Director of Sales
01.2009 - 08.2010
Holiday Inn Select
Group Sales Manager
07.2008 - 01.2009
Hyatt Place
Sales Manager
12.2002 - 07.2008
Skills
- Quality Assurance
- Coaching and Mentoring
- Report Preparation and Analysis
- Performance Management
- Motivational Leadership
- Staff Development and Training
- Team Building
- Recruitment and Hiring
- Complex Problem Solving
- Team Management and Supervision
- Methodical and Organized
- Data Analysis and Modeling
Timeline
Founder / Consultant
ReconHSS
01.2023 - Current
Regional Director of Sales
BASIC Online
01.2023 - 12.2024
Regional Director of Sales
Client Concierge Sales Management Group
06.2021 - 10.2022
Area Director of Sales
Chartwell Hospitality
04.2018 - 06.2021
Area Director of Market Sales
TMI Hospitality
01.2015 - 04.2018
Office Manager/Property Services
P.Kossow Paint LLC
02.2012 - 12.2015
Regional Learning Manager - Americas
Hilton Worldwide
02.2010 - 12.2012
Director of Sales
Hyatt Place
01.2009 - 08.2010
Group Sales Manager
Holiday Inn Select
07.2008 - 01.2009
Sales Manager
Hyatt Place
12.2002 - 07.2008
University of Memphis
from Business Administration
Summary
Experienced Sales Leader and Administration Professional optimizing productivity, efficiency and service quality across various environments and markets. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Education
University of MemphisMemphis, TN
from Business Administration
Affiliations
Chamber of Commerce, Hotel Motel Lodging Association and Global Business Travel Association