KALEEN BENNETT
Sales Management and Operations
Memphis,TN
Summary
Experienced Sales Leader and Administration Professional optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
22
22
years of professional experience
Work History
Founder/CEO
Recon| Hospitality Sales Support
Memphis, TN
2022.11 - Current
- Establish strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Hire, train and manage sales staff and administered and implemented compensation plan to support area sales goals.
- Execute proven strategies to hit sales quota and help company achieve goals.
- Forecast sales and established processes to achieve sales objectives and related metrics.
- Prepare sales presentations for clients showing success and credibility of products.
- Formulate tactics and strategies to target new potential customers within prioritized markets.
- Direct sales support staff in administrative tasks to help sales reps close deals.
Regional Director of Sales
Client Concierge Sales Management Group
Derry, NH
06.2021 - 10.2022
- Created robust sales plans and set territory quotas.
- Forecasted annual, quarterly and monthly sales goals.
- Coordinated full sales operations within assigned region.
- Created regional sales plans and quotas.
- Researched customer needs, market trends and competitor activities.
- Built and managed sales funnel using metrics to forecast achievements and measure goals.
- Identified new product opportunities and target customers.
- Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
- Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
- Captured and completed sales with customer-savvy quotes, proposals and contract management strategies.
Dual Director of Sales
Chartwell Hospitality
Franklin, TN
04.2018 - 06.2021
- Proactive Selling through face to face appointments, cold calling and tele-prospecting
- Developed strategies to achieve monthly top line revenue goals and increasing the STR market share of the hotels
- Deliver Presentations regarding market analytics for Executive Team, Senior Management, Stake holders, Corporate Partners and Clients
- Developed and maintained Annual Marketing Plans and Sales Budgets for multiple hotels
- Achieved Sales goals and daily sales activities for account maintenance, saturation and penetration through Business to Business sales efforts and client relationship building.
- Organize, maintain, and tracks sales data and research For Weekly, Monthly and Quarterly reporting
- Coached, counseled and reviewed performance of Sales Staff and ensured office workflow and administrative processes and operations ran smoothly.
- Spent 8 months as a Task Force Director/Support Staff providing Sales efforts or additional onboard training for Chartwell portfolio of hotels.
- Assist with Corporate Negotiated Accounts and Sales Support for Chartwell hotels including; Marriott, Hilton,Courtyard and Residence Inn within the Franklin/Cool Springs market .
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Area Director of Market Sales
TMI Hospitality
Corpus Christi, TX
01.2015 - 04.2018
- Managed the Sales efforts of four hotels and three major Brands; Marriott, Hilton and Radisson.
- Cultivate and maintain positive RevPar Index for multiple properties consistently for maximum growth potential.
- Deliver Presentations regarding market analytics for Executive Team, Senior Management, Stake holders, Corporate Partners and Clients.
- Developed and maintained Annual Marketing Plan and Sales Budget with the General Managers and Director of Regional Sales
- Establish relationships with corporate businesses, third party Booking Partners and revenue optimizing channels to ensure the success of the properties.
- Analyzed and developed revenue strategies using such tools as STR reports, Travel Click Products, demand analysis and applicable front office and Back office systems.
- Implemented Sales Programs for communication, learning and lead generation through all departments of the hotel.
- Provided sales training to staff of hotel as applicable.
- Organized, maintained, and tracked sales data and research to optimize the market position of the hotels I supported.
- Managed and appraised performance of Sales staff as well as plan and direct work assignments for the team.
Office Manager/Property Services
P.Kossow Paint LLC
Memphis, TN
02.2012 - 12.2015
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Coordinated special projects and managed schedules.
- Evaluated employee records and productivity to complete employee evaluations.
- Developed standard operating procedures for all administrative employees.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Sourced vendors for special project needs and negotiated contracts.
- Arranged corporate and office conferences for company employees and guests.
- Oversaw quality control and productivity rates to increase revenue and production times.
Regional Learning Manager - Americas
Hilton Worldwide
Memphis, TN
02.2010 - 12.2012
- Executed the sales education delivery strategy as determined by the Director of the Commercial College and Brand leadership
- Maintain a 9.4 Personal Benchmark for training delivery and content compared to industry 8.5 Benchmark
- Development and execution of Hilton Worldwide Learning curriculum that enables property operations to achieve brand business targets and revenue goals
- Modify and/or update content based upon Brand needs and strategies
- Communicated participant evaluation data regularly to Commercial College/School of Sales
- Provided sales education solutions to properties and Franchise leaders that help them improve results
- Communicate successes and challenges to Brand Culture and Communication leaders
- Assist in creative development for Learning Portal for Hilton Worldwide Commercial College
- Design, schedule and deliver sales education programs including instructor led sessions, regional learning activities, webinars, or other learning solutions tailored to meet specific needs
- Hosted and facilitated sales training experience in support of selected brand; advised new DOS's and other appropriate leadership throughout on-boarding
- Attend Trade Shows to promote New platforms and initiative for the Hilton Worldwide Commercial College
Director of Sales
Hyatt Place
Cordova, TN
01.2009 - 08.2010
Group Sales Manager
Holiday Inn Select
Memphis, TN
07.2008 - 01.2009
Sales Manager
Hyatt Place
Memphis, TN
12.2002 - 07.2008
Education
Business Administration
University of Memphis
Memphis, TNSkills
- Quality Assurance
- Coaching and Mentoring
- Report Preparation and Analysis
- Performance Management
- Motivational Leadership
- Staff Development and Training
- Team Building
- Recruitment and Hiring
- Complex Problem Solving
- Team Management and Supervision
- Methodical and Organized
- Data Analysis and Modeling
Affiliations
Chamber of Commerce, Hotel Motel Lodging Association and Global Business Travel Association
Timeline
Founder/CEO
Recon| Hospitality Sales Support
2022.11 - Current
Regional Director of Sales
Client Concierge Sales Management Group
06.2021 - 10.2022
Dual Director of Sales
Chartwell Hospitality
04.2018 - 06.2021
Area Director of Market Sales
TMI Hospitality
01.2015 - 04.2018
Office Manager/Property Services
P.Kossow Paint LLC
02.2012 - 12.2015
Regional Learning Manager - Americas
Hilton Worldwide
02.2010 - 12.2012
Director of Sales
Hyatt Place
01.2009 - 08.2010
Group Sales Manager
Holiday Inn Select
07.2008 - 01.2009
Sales Manager
Hyatt Place
12.2002 - 07.2008
Business Administration
University of Memphis
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