Kaleen Dietrich
South Saint Paul,MN
Summary
Skilled Specialist with expertise in project management, problem-solving and team leadership. Strengths lie in ability to efficiently manage multiple tasks, develop strategic plans and ensure successful execution of operational goals. Previous experience led to significant improvement in workflow processes and overall performance efficiencies. Demonstrated skills include adaptability, negotiation and strong communication abilities.
Overview
13
13
years of professional experience
Work History
Housing Stabilization Specialist
Residential Transitions INC
Mendota Heights, MN
03.2024 - Current
- Participate in ongoing training and compliance activities.
- Maintain positive working relationship with fellow staff and management.
- Identify needs of clients promptly and efficiently.
- Utilize document management system to organize client files, keeping up-to-date and easily accessible data.
- Find programs and options to assist clients facing financial difficulties.
- Organize client meetings to provide services and support.
- Create plans to propose solutions to problems related to barriers clients have encountered.
- Organize and coordinated client moves.
- Design and customize person focused schedules and routines for clients.
- Identify barriers and the tools needed to assist clients.
- Keep up to date on housing programs to connect clients with the most suitable options.
Guest Service Lead
Kwik Trip
Shakopee, MN
09.2019 - 03.2024
- Greeted guests and responded to inquiries with a friendly, knowledgeable attitude.
- Provided exceptional customer service by anticipating guest needs and responding promptly to requests.
- Processed payments using cash registers, credit card terminals, and other point-of-sale equipment.
- Trained new team members on customer service policies and procedures.
- Maintained accurate records of transactions and sales data.
- Resolved customer complaints in a timely manner while adhering to company policies.
- Monitored security cameras to detect suspicious activity or theft within the store premises.
- Ensured compliance with health and safety regulations at all times.
- Conducted regular audits of store operations to identify areas for improvement.
- Reviewed employee performance evaluations with team members on a regular basis.
- Prepared weekly schedules for employees based on projected demand.
- Responded quickly to emergency situations such as fires or medical emergencies within the store premises.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Manager of Operations
MoneyXchange
Minneapolis, MN
05.2011 - 08.2019
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
- Implemented systems for tracking operational performance metrics.
- Oversaw inventory management activities including ordering supplies as needed.
- Investigated customer complaints related to product and service quality or delivery issues.
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Hired and onboarded team members to meet immediate and expected demand.
- Ensured compliance with industry regulations and maintained high standards of operational excellence.
- Oversaw daily operations, ensuring efficiency and effectiveness across all departments.
Education
GED -
Bigfork High School
Bigfork, MN02-1993
Skills
- Resource Allocation
- Business reporting
- Customer Relations
- Emergency Response
- Quality Assurance
- Documentation Management
- Team performance improvement
- Technical communication
- Management collaboration
Affiliations
- I have a very diverse family and we have taken to learning about our multiple cultural backgrounds specifically West African and Anishinaabe Native American.
- I am a recovering addict with 32 years sobriety who volunteers at a small treatment center helping graduates find housing.
References
References available upon request.
Timeline
Housing Stabilization Specialist
Residential Transitions INC
03.2024 - Current
Guest Service Lead
Kwik Trip
09.2019 - 03.2024
Manager of Operations
MoneyXchange
05.2011 - 08.2019
GED -
Bigfork High School
Similar Profiles
Benice MylesBenice Myles
Senior Program Manager ICS at Residential Transitions Inc.Senior Program Manager ICS at Residential Transitions Inc.
Sadia OmarSadia Omar
Case Manager at Residential Transitions, INCCase Manager at Residential Transitions, INC
Kari HicksKari Hicks
Registered Nurse Case Manager, Hospice at Transitions Life CareRegistered Nurse Case Manager, Hospice at Transitions Life Care