Kaleen Leonard

Experienced in delivering elevated hospitality in fast-paced, fine dining environments. Expert in creating memorable guest experiences through attentive service, deep wine knowledge, and seamless coordination with the team. Skilled in guiding guests through food and wine pairings, anticipating needs, and maintaining poise under pressure to ensure refined, personalized service in a high-volume setting.

• Managed guest inquiries and resolved complaints to enhance satisfaction levels.
• Trained and mentored new servers on menu knowledge and service standards.
• Led team meetings to discuss service improvements and share best practices among staff.
• Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests, CEO's, Mayo Doctors and staff.

Experienced leader and trainer in customer service and guest experience, specializing in fine dining and sommelier service. Skilled in managing large parties and high-volume service environments while maintaining personalized, attentive care. Proven ability to train and motivate teams to deliver elevated guest experiences, with a deep knowledge of wine and food pairings. Adept at creating memorable, seamless experiences for guests, from intimate dining to large-scale events.

• Maintained inventory of supplies, coordinating restocking efforts as needed.
• Processed transactions efficiently using point-of-sale systems, ensuring accuracy in billing.
• Contributed to team efforts by supporting special events and promotions effectively.
• Supported overall restaurant operations by assisting with opening or closing duties as needed.
• Addressed customer concerns swiftly and professionally, resolving issues and ensuring repeat patronage.

As a fine dining server I have a high attention for detail and excellent customer service skills. I am a server trainer, as well as a private dining room server. The guest experience is most important to me and with that comes a lot of detail oriented tasks. Ability to upsell guests resulting in a great experience for myself and the guest. Can manage stress in high volume situations while remaining professional and friendly.

• Trained new staff on menu offerings, service standards, and operational procedures.
• Implemented improvements in workflow that enhanced overall efficiency of service operations.
• Displayed excellent interpersonal skills when interacting with diverse clientele on a daily basis.
• Skillfully balanced multiple tasks during high-volume shifts, maintaining composure under pressure.
• Assisted in training new Front of House Servers, fostering teamwork and improving overall service quality.
• Developed rapport with regular customers by remembering preferences and providing personalized touches in service.