Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Kaleena Ennis

Chandler,AZ

Summary

Highly-motivated, enthusiastic employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Farmer's Market Vendor

Revived by Root
Phoenix, AZ
08.2023 - Current
  • Organizes and set up market booth with displays, signage, and products.
  • Greets customers and provided exceptional customer service.
  • Builds relationships with customers to encourage repeat business.
  • Upsells additional items based on customer interests and needs.
  • Engages customers in friendly, professional dialogue to determine needs.

Resort Concierge

Oak Creek Terrace
Sedona, AZ
02.2024 - 06.2024
  • Handled check-in, check-out procedures for arriving, departing guests in a timely manner.
  • Processed payments from customers efficiently while ensuring accuracy of transactions.
  • Prepared welcome packages that included maps of the area as well as lists of restaurants and attractions.
  • Provided exceptional customer service at all times by being friendly and professional when interacting with guests.

Insurance Agent and Benefits Coordinator

Globe Life Liberty National
Phoenix, AZ
10.2022 - 01.2023
  • Provided in-person presentations to prospective clients through outbound cold-calling sales of insurance policies that best met their needs, preferences, and budgets.

Associate in Revenue Operations Products & Technology

PwC
Phoenix, AZ
04.2021 - 07.2022
  • Worked with team members to streamline and optimize ProEdge product sales contracting.
  • Aligned and maintained live Google sheets for documenting contract status data collections of PwC products.
  • Participated actively in UAT user testing, offering valuable insights to enhance ProEdge versions
  • Reviewed and highlighted customer feedback from Condens transcribed calls for customer success managers to include in a weekly update for ProEdge product developers.

Executive Concierge

10.2018 - 04.2021
  • Supported 6 partners virtually in tax, assurance, and advisory maintaining client and PwC virtual team interaction relative to the activity and project focus as it occurred
  • Efficiently managed C-level exec partners' time-sensitive tasks such as video-conference calls, travel arrangements, expense reports, external invoices approvals, and confidential minutes preparation for IPO readiness calls.

Education

Arizona State Producer's License - Health And Life Insurance

XCEL Solutions
11-2022

Customer Success Certification I - Customer Success Management

Gainsight University
08-2022

Certificate of Nursing Assistant - Nursing Assistance

Desert Winds School
Phoenix, AZ
08-2013

High School Diploma -

Agawam High School
Agawam, MA
06-2000

Some College (No Degree) - Anthropology

Arizona State University
Tempe, AZ

Skills

  • Communication
  • Customer support
  • Product display
  • Team Collaboration
  • Sales support
  • Documentation
  • Google Suites
  • MS Office
  • Salesforce

Languages

Spanish
Professional

References

References available upon request.

Timeline

Resort Concierge

Oak Creek Terrace
02.2024 - 06.2024

Farmer's Market Vendor

Revived by Root
08.2023 - Current

Insurance Agent and Benefits Coordinator

Globe Life Liberty National
10.2022 - 01.2023

Associate in Revenue Operations Products & Technology

PwC
04.2021 - 07.2022

Executive Concierge

10.2018 - 04.2021

Arizona State Producer's License - Health And Life Insurance

XCEL Solutions

Customer Success Certification I - Customer Success Management

Gainsight University

Certificate of Nursing Assistant - Nursing Assistance

Desert Winds School

High School Diploma -

Agawam High School

Some College (No Degree) - Anthropology

Arizona State University

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